I have a friend who has been migrated to UC from ESA about three weeks ago. He completed the online interviews and ID checks and has submitted his claim, with the exception of his housing costs. He hasn't been able to submit them, as of yet, as his landlord died unexpectedly and was intestate. He his contacted immediate members of the landlords family but they have told him it is all in the hands of Solicitors firm, as there is some dispute about inheritance of the landlords properties.
The solicitor says he doesn't have authorisation to write a letter detailing the rent amount and the rates or tenancy agreement, even though the family says they have contacted the solicitor. Meanwhile, he is getting reminders on his journal to upload his housing details, and his claim cannot proceed until he does. he was with the Citizens Advice Bureau this morning, but they want to wait until next week.
Is there anything he can do so as his claim can progress while providing his housing details at a later time? He is very anxious about the whole situation and fears he will be left destitute and homeless. Should he try to explain what I just have on his journal?
