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Saying I put wrong address down, threatened to stop my UC

Seapigeon

I went to the post office last week, with a health advisory form, I put the wrong address down they said during a phone call. And they say they haven't received my form. Threatened to stop my uc allowance if they didn't receive it by 14th Oct. I am on medication I don't need this stress

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Comments

OverlyAnxious

Hi,

Unfortunately, if you sent the form to the wrong address, then they will not receive it.

Have they sent you a new form to fill in?

Rachel_Scope

Hi @Seapigeon and welcome to the community. I'm so sorry you're feeling so stressed with this. Have you been in touch with them to get a new form?

Seapigeon

No not yet don't know what to di

Rachel_Scope

You'll need to get in touch with them and explain what's happened and request a new form. Here are their contact details:

You can contact Universal Credit:

through your online account
by calling the Universal Credit helpline

Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm

Kimi87

You can download and print a new form (filling it in electronically if you prefer).

https://www.gov.uk/government/publications/uc50-form-universal-credit-capability-for-work-questionnaire

You can find the correct address here for the health assessment agency

https://www.gov.uk/guidance/find-your-health-assessment-provider

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