Random phone call

Poppy030401

hi my pip renewal started nov 2024 and they recieved my form back Dec 2024, didn’t hear a thing from them except the usual we still have your form etc anyway fast forward I was on my NHS app seen capita had sent a form to my GP 25/9/25 and it was returned on 10/10/25 if I had not logged in for something else I would never of known any way fast forward to 12/12/25 get a few missed calls at 6pm on the Friday night from unknown number I instantly rejected them as I don’t answer the phone to anybody they know this it’s on my form then I recieve this voice mail “Hello xxxxx I was just giving you a quick call regarding your personal Independence payment application I'll give you a call back in a couple of minutes…” to what they did I suffer with stress incontance so I had a accident and declined the call again, any idea what they want I had no follow up text or anything … thanks for reading

Trevor_PIP

@Poppy030401 it is hard to say to be honest. They are clearly looking at your claim. You have told them you don't answer your phone so do not worry about it. It's the weekend now, so if they still need to talk to you, they will call back again next week.

Poppy030401

thank you for your reply, I was just wondering if this happened to anybody else, I’ve not slept all night with worry

Trevor_PIP

@Poppy030401 It does happen to other claimants regularly, so stop worrying!

Poppy030401

thank you, but why do they do it do you know? And who was it likely to be? DWP or Capita?

Trevor_PIP

@Poppy030401 Both the DWP and the Health Professionals that progress the assessments do it. It is hard to say who in your case. Sometimes they may just want to clarify a few points that is all, but I can't say that is the reason in your case. That is why I usually don't comment.

Poppy030401

thank you it’s very kind of you to reply as you can see my anxiety is through the roof

Poppy030401

btw she was Irish I’m not in Ireland

Trevor_PIP

@Poppy030401 I realise that with claimants that post, so I do my best to help and alleviate those worries. Thanks.

Adrian_Scope

Hello @Poppy030401, as Trevor said, sometimes they call to clarify some information. If it was for a full assessment they should have contacted you in advance with a time and date.

If they can't get hold of you, they will often try again or make a decision based on the information they have. I know it is easier said than done, but please try not to worry as it can be quite typical.

Poppy030401

thank you for your understanding I am just panicking they will stop it I am paranoid about everything

Trevor_PIP

@Poppy030401 it's the weekend, I know it is not easy but try not to worry. Relax as you can't do anything about it until next week.

Poppy030401

I find I really cruel of them to do that late on a Friday to anybody especially mental health

Trevor_PIP

@Poppy030401 I agree with that. Try to put it aside for now and relax.

Poppy030401

thanks Trev you seem a nice person have a lovely weekend 🥰

Trevor_PIP

@Poppy030401 Thanks and same to you!

Poppy030401

it’s now Monday and they never contacted me again, I’ve been on pins all day proper throwing up and staying in bed avoiding anybody

Trevor_PIP

@Poppy030401 it is possible as Adrian said, they have continued with your Review based on the information you provided. If they call like they did, they normally just want to clarify something. They also know you do not answer your phone to unknown numbers. In addition, they have been onto your GP so they have that medical evidence as well. Try not to get stressed out like you did, it is a stressful process but try and stay calm over it.

Poppy030401

thank you, you are a very kind person and thank you for replying