My son is my carer and he had his carers allowance stopped

SueR

I'm just wondering if anyone can help?
My son is my carer and he had his carers allowance stopped because he did not attend an appointment, his fault I know, but he put another claim in on 11/09/18 on line, he left it 7 weeks rang and they said it was with an assessor, he should hear soon, still nothing. He rang 5/12 and was told it had only gone to the assessor the day before. This is his only income. What should he do? 

thespiceman

Hello @SueR Pleased to meet you welcome. Thank you for joining and sharing.

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@thespiceman

SueR

Thank you for your support 

BenefitsTrainingCo

Hi @SueR I am surprised his benefit has been stopped completely. However, I would advise that he telephones the DWP again and insists on a call back from the benefit centre who is actually processing his claim.  This delay in unacceptable and if he does not feel the issue is resolved when he has the call back, then he should register a complaint about the delay.  I do not know if he gets only Carers Allowance or whether he has also applied for Income Support or Universal Credit.  It would be advisable for him to check if either of these benefits are relevant to him as well.  Hope that helps.
Sarah

poppy123456

Hi,

Did he claim Income Support as well as the carers allowance? I'd be very surprised if it was the carers allowance that stopped. When a person claims Income support they're sometimes asked to attend their local job centre for a work focused interview. If you don't attend this appointment there's usually a sanction and your benefit is reduced but it doesn't usually stop completely.

SueR

He only claims carers allowance, 

poppy123456

This is very strange because he shouldn't have gone to the job centre because of the carers allowance claim. Does he know why he needed to attend this appointment? Does he work and claim carers allowance?

As he claims carers allowance for looking after you have you recently be reassessed? This could be the reason why it's stopped.

SueR

We have just contacted the carers allowance again armed with all your info,  we told them we wanted to make an official complaint, they asked if they could ring us back I said yes. One hour later they rang us and said there will be a payment and back payment in the account tomorrow morning. Amazing!
Thank you so much for your help, God bless 

BenefitsTrainingCo

SueR,
I'm glad this is all sorted out now. 
I hope the payment and back payment turned up as promised!
Will