Text in error from PIP?

donnananton

Hello, I have completed the pip application and had my f2f. I had received a text to confirm that the report from the f2f had been received by them. I have now received a text to say that they have received my request to look at the decision again? I haven't had the first initial decision yet.
What's going on? This is my first claim. 

donnananton

I would be greatful for some advice. I'm a cover teacher with a new disability caused by an accident. I have had my contract ended due to being incapable of my contracted duties. I'm in a mess with getting my head around everything. Now I'm totally confused about this message from DWP regarding my PIP! Please advise me if you can. Thanks. 

Ami2301

Hi @donnananton welcome to the community! Sorry to hear this, have you tried contacting the PIP helpline?

donnananton

Hiya, I intend to call them first thing Monday morning. They don't have a weekend line unfortunately. 
Or do they? 

Ami2301

Unfortunately, I dont think they do

donnananton

It seems to me that they have sent me this by error. As I haven't had a decision at all it is impossible for me to request that they take another look at the decision. It's working tho. ?

GeorgiaVine

I’d ring them up like @Ami2301 suggested when I’ve had issues with PIP or anything ringing them up always seems to get me somewhere rather than an email.

donnananton

Agreed, first thing Monday morning. They answer the phones from 8am don't they? 

steve51

Hi @donnananton

Good morning it is great to meet you today. 

I"m one of the "Community Champions" 

I am very sorry to hear about your "pip"

Please please let me know if I can help you with things??? 

donnananton

Hi, I'm confused! I'm waiting for my new claim first decision so how could I ask for it to be looked at again? 
How do we receive our decisions? 
Do you think that this is a mistake there end? I know I will get to the bottom of this when I call on Monday, until then I'm concerned. 

steve51

Hi @donnananton

OK do you want me to look into this for you today????

Please please don't worry!! 

We can work through things over the weekend if that would help??? 

Please please let me know how you feel????? 

donnananton

Hi Steve, how could you find any information? However if you can help put my mind to rest that would be amazing and so helpful. Thank you. 

steve51

Hi @donnananton

I have managed to find you some info from within our site.

https://search.scope.org.uk/s/redirect?collection=scope-meta&url=https%3A%2F%2Fwww.scope.org.uk%2Fsupport%2Fdisabled-people%2Fbenefits%2Fpip&index_url=https%3A%2F%2Fwww.scope.org.uk%2Fsupport%2Fdisabled-people%2Fbenefits%2Fpip&auth=OdCmUepX8Eu01lD6Q10Fhg&profile=_default&rank=1&query=Personal+Independence+Payment+%28PIP%29

I can go through this with you if that would help???

donnananton

Steve, this doesn't tell me why they have sent me a message to confirm that I've asked them to look at the decision again. I haven't had any decisions since applying and attending the f2f. I'm still waiting for the initial first decision? 

Ami2301

They do open at 8am

steve51

Hi @donnananton

I am very very sorry that the info that I supplied to you wasn’t off any use!!!!!!

I do hope that this info from within our community is better for you????

https://community.scope.org.uk/discussion/49797/text-from-dwp-and-pip-issues

Please please let me know if this isn’t any good for you ?????

I will keep trying to help you as much as I can!!!!

BenefitsTrainingCo

donnananton,

You're right, I think DWP have made a mistake. You haven't had your decision yet, so how can you have asked for it to be looked at again. Have you managed to ring them yet? I I think it's important that you do, and that you find out when you can expect the decision. Tell them that you haven't made any request to look at the decision again as you have not yet seen it, and you hope that it will be sent out soon. Once you've got the decision, then you can decide whether it's correct and whether you do want them to look at it again (it's important not to be put off if you do, as it is a necessary step in challenging a decision). 

It sounds as if you may need other benefits advice too (you may be able to claim contributory ESA and possibly other, income-based benefits). You could try contacting a local disability advice centre or CAB - Scope can help you find face to face or telephone advice near your home.

You might want to complain about DWP's error here, but I don't know if it is worth it -more important is probably getting the decision and then deciding where to go from there.

Will

donnananton

Hi all. I called them, it was a generated text sent in error. I have my award and yes I will need to challenge it. I can't walk and they gave me care at a standard rate. What a joke?. I've worked all of my life. Teaching children and supporting autism. I'm so depressed about all of this. It's not easy. ?

poppy123456

Hi,

Unfortunately, working all your life doesn't help your PIP claim.

You now have 1 month from the date of the decision to request the MR. You should put this in writing stating what you disagree with and where you think you should have scored those points and your reasons why. Putting 2-3 examples of what happened the last time you did that task.

They will look at the whole decision again and not just part of it, so be aware of that. I'd recommend contacting your local welfare rights or law centre for further advice.