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Willow256
Willow256 Community Member Posts: 3 Listener
in PIP, DLA, ADP & AA
Hi I had appointment home assement pip for 10 30.in the morning they  were late so I rang them at 1045 the person on the said they running late and to ring back at 11if no one turned up. No one turned up I rang back she said to me ring Monday or Tuesday I rang them back monday an I spoke to same person she told me they tryed to phone me I had no calls I told her this then she said they got confused with the lifts an floor's 1to9? I live in a 16 floor block of flats. Not a 9 storey

Comments

  • Willow256
    Willow256 Community Member Posts: 3 Listener
    Will they sto my money on threr error 
  • poppy123456
    poppy123456 Community Member Posts: 64,375 Championing
    You need to ring DWP when they open at 8 to tell them what happened just in case your file is returned to DWP.
  • Willow256
    Willow256 Community Member Posts: 3 Listener
    Iv rang the number on my appointment let er or do I ring the dwp
  • poppy123456
    poppy123456 Community Member Posts: 64,375 Championing
    Yes i would because it will cover you, just in case the return your file for failing to attend.
  • debsidoo
    debsidoo Community Member Posts: 325 Empowering
    Hi @Willow256 
    I had the same problem with a no show by Capita.I contacted DWP and explained. They looked into it and found Capita had been knocking on a red door whereas mine is green.DWP pulled up google street view and were satisfied by my explanation. I would advise you to contact DWP directly on this as Capita just weren’t interested when I raised the point with them. The person attending should have a description of the address they attended so DWP could verify if it’s yours or not.
    Good luck Debsidoo.x 

  • Pippa_Alumni
    Pippa_Alumni Scope alumni Posts: 5,761 Championing
    Welcome to the community @Willow256, and I'm sorry to hear this. Have you managed to speak to somebody from the DWP?

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