Home assments pip

Willow256

Hi I had appointment home assement pip for 10 30.in the morning they  were late so I rang them at 1045 the person on the said they running late and to ring back at 11if no one turned up. No one turned up I rang back she said to me ring Monday or Tuesday I rang them back monday an I spoke to same person she told me they tryed to phone me I had no calls I told her this then she said they got confused with the lifts an floor's 1to9? I live in a 16 floor block of flats. Not a 9 storey

Willow256

Will they sto my money on threr error 

poppy123456

You need to ring DWP when they open at 8 to tell them what happened just in case your file is returned to DWP.

Willow256

Iv rang the number on my appointment let er or do I ring the dwp

poppy123456

Yes i would because it will cover you, just in case the return your file for failing to attend.

debsidoo

Hi @Willow256 
I had the same problem with a no show by Capita.I contacted DWP and explained. They looked into it and found Capita had been knocking on a red door whereas mine is green.DWP pulled up google street view and were satisfied by my explanation. I would advise you to contact DWP directly on this as Capita just weren’t interested when I raised the point with them. The person attending should have a description of the address they attended so DWP could verify if it’s yours or not.
Good luck Debsidoo.x 

Pippa_Alumni

Welcome to the community @Willow256, and I'm sorry to hear this. Have you managed to speak to somebody from the DWP?