How long does it take for backpay after ESA application over the phone

skearns
skearns Community member Posts: 5 Listener
edited January 2019 in Employment and Support Allowance (ESA)
How long does it take in total for backpay after completing the application over the phone esa underpayment

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  • Pippa_Alumni
    Pippa_Alumni Scope alumni Posts: 5,765 Championing
    Hi @skearns, and a warm welcome to the community! Hopefully some of our members will be able to offer you some guidance with this.
  • skearns
    skearns Community member Posts: 5 Listener
    Thanks I filled in the ESA3(IBR ) form over the phone on the 23rd of novNovem having already sent the form by mail two weeks prior , I have since had a phone call from them to say it has gone to process , " how long does it take after going to process before I get a decision ?" Thanks 
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    That's good to hear @skearns
  • skearns
    skearns Community member Posts: 5 Listener
    Thanks, " I was just wondering , how long the process takes before you receive any backpay that is due to you ?
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    You're welcome @skearns hopefully this page from Citizens Advice answers your question. If not, please let us know :) 
  • skearns
    skearns Community member Posts: 5 Listener
    Thanks very much for your help
  • poppy123456
    poppy123456 Community member Posts: 59,056 Championing
    Hi,

    There's really no time scales as it all depends on backlog in your area. There's thousands of claims to go through and they say 12 weeks from when you sent the forms.
  • skearns
    skearns Community member Posts: 5 Listener
    Ok thanks for all your help 

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