How long does it take for backpay after ESA application over the phone

skearns

How long does it take in total for backpay after completing the application over the phone esa underpayment

Pippa_Alumni

Hi @skearns, and a warm welcome to the community! Hopefully some of our members will be able to offer you some guidance with this.

skearns

Thanks I filled in the ESA3(IBR ) form over the phone on the 23rd of novNovem having already sent the form by mail two weeks prior , I have since had a phone call from them to say it has gone to process , " how long does it take after going to process before I get a decision ?" Thanks 

Antonia_Alumni

That's good to hear @skearns

skearns

Thanks, " I was just wondering , how long the process takes before you receive any backpay that is due to you ?

Antonia_Alumni

You're welcome @skearns hopefully this page from Citizens Advice answers your question. If not, please let us know  

skearns

Thanks very much for your help

poppy123456

Hi,

There's really no time scales as it all depends on backlog in your area. There's thousands of claims to go through and they say 12 weeks from when you sent the forms.

skearns

Ok thanks for all your help