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anyone can help? was sent out letter saying i was owed 3396.80

katie6

Hi wonderbif anyone can help was sent out letter sayingbi was owed 3396.80 now they saying it was a mistake has anyone else had this thank you

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Antonia_Alumni

Welcome to the community @katie6

Do you know who the letter was from, please?

katie6

Hi yes was from esa seven people told me I was owed it then last person said I wasn’t so confused

Sam_Alumni

Hi @katie6
It would be best for you to contact them to work this out.

You’ll need your National Insurance number when you call

Textphone: 0800 169 0314
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges

Adrian_Scope

Hi @katie6 were you sent an ESA3 (IBR) form to fill out?
Lots of people were underpaid ESA and the DWP are slowly contacting them.

Do you still have the letter from them? If so it may be worth calling the number on it again and asking them for clarification on the matter. Alternatively, your local Citizens Advice Bureau may be able to assist you as you can show them the original letter you received and they can go through it all.

katie6

Hi yes I’ve contacted them seven people said I was due it then last person said was mistake wasn’t sent no form just a letter thank you

katie6

Then another person said I might be owed it and they will call me in 48 hours as anyone else had this thank you

katie6

One one person said it’s cause I have a career on my pip but I thought pip and esa wasn’t nothing to do with each other so confused with it all