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can dwp make a decision and the retract it

I was told I had been awarded pip on the phone when I rang Wednesday then I rang for my report today and they said they haven't made a decision how? I am really confused now why would they tell me that ?
Replies
I refuse to ring them up.
I used to claim ESA but was found fit for work after an assessment. Not knowing what to do next I rang them up. I was told to apply for JSA instead and to go to the local Jobcentre. this I duly did and had an appointment at the JC+. Arrived there only to be told that I should be claiming ESA as I was clearly unfit for work. I told them I had but since been taken off it as I was assessed as fit for work and that the ESA office had told me to claim JSA. The JSA claim form was then torn up in front of me and I was then told to speak with the ESA office about appealing the decision.
Eventually 3 months went by when I received another letter telling me that I had been put in the ESA Support Group for 3 years!
All in all because of that first telephone call I received no money for just over 3 1/2 months.