Getting a P60U from the DWP?

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Frankincense
Frankincense Community member Posts: 6 Listener
Hi all. New member here. 
I’ve been doing Permitted Work on a self employed basis for three years now, whilst on ESA, and am due to do my tax return shortly. I have received a P60U in the post for the previous two years from the DWP, but this year, one hasn’t been forthcoming.
I’ve tried phoning them, but have sat on the phone for ages, without them replying...
In searching the web, it appears paper P60’s are being phased out, so my query is if anyone knows how to get a tally of my taxable benefits from the DWP?
Many thanks in advance ?


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  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    edited May 2019
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    Hi @Frankincense welcome to the community. How are you doing today?
    I am sorry to hear this. Have you been able to get in touch with them again, recently?

    I'm not sure but some of our members may be able to answer your question.
  • Frankincense
    Frankincense Community member Posts: 6 Listener
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    Hi Antonia. I’m doing OK thanks...
    I’ve spent approx. 45, 35 and now 25 minutes waiting for my call to be answered by the ESA Helpline in the last three days, to no avail...
    I also went into my local JobCentre Plus, to be told phone the very number I can’t get a reply on!?
    It is a tad frustrating, and any help and advice from members with similar experiences would be appreciated...
    I am thinking of writing to the DWP to request a P60U, but am dreading them replying by saying phone the non-answering number ?
    Best wishes
    F ?
  • poppy123456
    poppy123456 Community member Posts: 57,304 Championing
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    Hi,

    DWP do still send out the P60's but i'm not sure when. It can often take as long as 1 hour for them to answer the phone and very often ringing as soon as they open is better. It's a free number to ring as well, which is good. I know waiting is annoying but writing to them isn't reliable because you may find you still won't have any answers.
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    edited May 2019
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    Hi @Frankincense that's good to hear.
    Ah, I see that is a long wait, I can understand why you would feel frustrated. That might be a good idea and hopefully they will respond with a solution and not the number again. :)

    Have you tried your local CAB or HMRC?

  • Frankincense
    Frankincense Community member Posts: 6 Listener
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    Thanks for the help @poppy123456

    Sadly, I do my permitted work at what would appear to be the very time I am more likely to get a call answered by the DWP ? 
    I will send off the letter, and if it has no effect, will have to bite the bullet and sit on the helpline until they answer ?

    @Antonia_Scope I did try to phone HMRC, but it was a similar message/story to the ESA Helpline, so put the phone down ?

    Thanks again all

    F ?
  • woodbine
    woodbine Community member Posts: 12,117 Championing
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    From memory the DWP issued P60's don't usually arrive until June
  • Frankincense
    Frankincense Community member Posts: 6 Listener
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    Thanks @woodbine

    I’ve written to them, so if it is not forthcoming shortly, I will wait until the end of June, then ring them again ? 

  • vikingqueen
    vikingqueen Scope Member Posts: 1,495 Championing
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    hi @Frankincense i have just received mine in the post today, it was dated 4/5/19 so there is still time for yours to come
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,528 Championing
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    Hi @Frankincense, hope you are doing okay. Has there been any update about the P60? :)
  • Government_needs_reform
    Government_needs_reform Community member Posts: 854 Trailblazing
    edited May 2019
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    I've received a P60 today. And was dated 4th May.
  • Frankincense
    Frankincense Community member Posts: 6 Listener
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    I’m doing OK thanks ? No sign of a P60U as yet, so I will leave it to later next week, and if it doesn’t arrive, I will endeavour to phone them ? Thanks for everyone’s input, and it is nice to not feel I am alone with my issue ?

    F ?
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,528 Championing
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    No problem at all @Frankincense- hope it does arrive soon! :)
  • Frankincense
    Frankincense Community member Posts: 6 Listener
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    @Chloe_Scope @Government_needs_reform
    I’m happy to say my P60U arrived today, dated 04/05/19, so I can now fill in my tax return.
    I’m a ‘do it yesterday’ type of person, so was panicking a bit when it didn’t show, even though I have until the end of January to do it ?

    Thanks to everyone again, much appreciated ?

    F ?
  • Adrian_Scope
    Adrian_Scope Posts: 11,305 Online Community Programme Lead
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    Glad to read that it finally arrived @Frankincense.
    Eight months early, that's very proactive of you! Although much better than leaving it to the last minute. It's always a weight off the shoulders once complete. :)
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
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    I'm really glad to hear this @Frankincense :)
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,528 Championing
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    Really happy to hear it arrived @Frankincense! That certainly is forward planning- I love it! :)