ESA

raymund88

I have now been waiting 6 months since sending claim form contacted them 3 times last month they told me my claim had been put to top of list then today received a call from them telling me they have misplaced my claim and they will send me out another claim form. 

Ami2301

Hi @raymund88 welcome to the community! Sorry to hear this, which benefit is this in regards to?

Antonia_Alumni

Welcome to the community @raymund88 , really sorry to hear this. Have you heard back from them?

raymund88

It was for the backdated esa claim when switched over from incapacity benefit in 2011.

raymund88

Just had another call from them today they done the claim over the phone its been sent electronicaly  to processing team and been given priority i asked how long before I hear anything they said about 12 weeks. 

Antonia_Alumni

Hi @raymund88 thank your for updating us, glad to hear they've put you as a priority. Hopefully you hear from them by then, please keep us posted.

Adrian_Scope

Hello @raymund88 and welcome to the community. I'm sorry to hear they lost your original claim, how frustrating! As you can imagine they have a huge backlog of these underpayment claims to process so 12 weeks sounds about right. Hopefully if they've put you as priority you may hear sooner. 
Let us know how you get on!