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raymund88
raymund88 Online Community Member Posts: 3 Listener
edited May 2019 in Employment and Support Allowance (ESA)
I have now been waiting 6 months since sending claim form contacted them 3 times last month they told me my claim had been put to top of list then today received a call from them telling me they have misplaced my claim and they will send me out another claim form. 

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  • Ami2301
    Ami2301 Online Community Member Posts: 7,877 Championing
    Hi @raymund88 welcome to the community! Sorry to hear this, which benefit is this in regards to?
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Welcome to the community @raymund88 , really sorry to hear this. Have you heard back from them?
  • raymund88
    raymund88 Online Community Member Posts: 3 Listener
    It was for the backdated esa claim when switched over from incapacity benefit in 2011.
  • raymund88
    raymund88 Online Community Member Posts: 3 Listener
    Just had another call from them today they done the claim over the phone its been sent electronicaly  to processing team and been given priority i asked how long before I hear anything they said about 12 weeks. 
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Hi @raymund88 thank your for updating us, glad to hear they've put you as a priority. Hopefully you hear from them by then, please keep us posted.
  • Adrian_Scope
    Adrian_Scope Posts: 11,754 Online Community Programme Lead
    Hello @raymund88 and welcome to the community. I'm sorry to hear they lost your original claim, how frustrating! As you can imagine they have a huge backlog of these underpayment claims to process so 12 weeks sounds about right. Hopefully if they've put you as priority you may hear sooner. 
    Let us know how you get on!

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