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waiting on decision

chevy790chevy790 Member Posts: 16 Connected
interviewed by capita in portadown centre on 15th april-------changing from dla to pips after 22 years-after assessment lasting 55 mins-nurse said result would be with me 4-6 weeks--- got letter dated 7th may saying they had all information they needed to make descision and i would be notified in 14 days--its now 7 weeks and 2 days from capita assessment-i rang 0800 number this afternoon and explained to operator what situation was-----she wouldnt help me out said some operators where being subjected to verble abuse when told of certain descisions-i would just have to wait for descision letter-i pointed out letter of 7th may-guess what she said u are not listening to what im saying and hung phone up--rude or what? any one know how long before descision letters are despatched thanks


  • wilkowilko Member Posts: 2,300 Disability Gamechanger
    @chevy790,  Hello and welcome, you can phone DWP and request a copy of your assessment report and on receiving it you can work out what your award may should be but you still have to wait for your official award notification letter. The decision makers normally go with the assessment report recommendations, 
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    edited June 2019
    @wilko @chevy790 - I don't believe they send a copy of the report out in Northern Ireland ..
    (I don't live there myself)
  • wilkowilko Member Posts: 2,300 Disability Gamechanger
    No they don’t I just assuming you where in the UK depending on the circumstances in your area it can take 6 to 8  weeks sometimes longer. Keep the community updated and keep posting.
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,954

    Scope community team

    Hello @chevy790, I'm sorry to read about your experience, it was very rude of them to hang up on you like that!
    Unfortunately the letter you received on the 7th May doesn't mean they've made a decision, just that they've received what they need to make one.
    Have you had any more news? 
    Senior Community Partner

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  • chevy790chevy790 Member Posts: 16 Connected
    no not as off 7/6 2019-i now know of a lady waiting over 9 weeks and had similar experience with local pips operators----cab said they had a meeting with boss from this office-he accepted it appeared some of the operators where not behaving in an acceptable manner on phones------they had been issued with a memo to this effect and they where working to establish who are responsible for this behaviour-he took on board these where not just a few calls this was happening on-again he said they tried to come up with descisions within 4-6 weeks of capita assessment being recieved but this was not always the case

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