Employment and Support Allowance (ESA)
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Medical report

I have been ringing 4 esa report a week now its always busy


  • wilkowilko Member Posts: 2,353 Disability Gamechanger
    Sometimes you just have to wait, yes it can be an hour or more at least your not paying for the call. I always use my mobile phone just incase I need the bathroom check my emails or read my kindle while waiting but always have my ID and questions to hand. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I usually ring as soon as they open but even with this you may have to wait quite a while for them to answer.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • April2018momApril2018mom Posts: 2,869 Member
    Unfortunately there’s no other option. In between work and appointments etc I call to check on things. Definitely ring back tomorrow morning. 
  • zakbloodzakblood Member Posts: 419 Pioneering
    i took me 3 days on my first try to get someone, then was told the wrong information, then next time 2 days, on my last time i called, got lucky it seems and only took an hour waiting, and was given the correct information, so it's trial and error, and be prepared to wait, too many calling and call centers can be anywhere in the UK, as had one from Scotland tbh as well as others, just another way of making it harder for you, and tbh over the years i've been in the system, it's getting worse not better
  • Chloe_ScopeChloe_Scope Scope Posts: 10,653 Disability Gamechanger
    Welcome to the community @Wendygreene! I hope you manage to get through soon :) 

    Please do let me know if we can do anything to else to help!

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