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ESA underpayment

benson16
Member Posts: 8 Listener
Can anyone help me with the ESA underpayment process? Thank you
Comments
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Hi,What is it you need help with and i'll do my best to help.
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Hi @benson16 and welcome to the community.
I've noticed Poppy has answered your queries regarding this in another post. I hope you hear back from them regarding a possible underpayment quickly. -
They have advised me they cannot give any timescales out now. I've just phoned the contact centre and was told how longs a piece of string! What is the point of having a helpline that's not helpful in the slightest? I've waited 14 weeks already. And still nothing not a shred of information from them.
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I totally understand how frustrating waiting is for a decision but backlogs can't be helped. There's thousands of people that were transferred across from IB to ESA and that's a lot of claims to go through. There's never any timescales for any decisions, whether it's underpayments or assessment decisions.
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So scrap the dedicated helpline it's a pointless waste of money and people's time, calling them up to get told absolutely nothing.
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Is there a chance that I could be entitled to ESA underpayment backpay? I was on contribution based ESA in the support group. From 2012 till 2017 after conversion from incapacity benefit. And was receiving 110 a week payments. I had no savings or partner.
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I'm afraid it's impossible to answer that question on an internet forum without knowing every single detail of your circumstance during the dates stated.Hopefully you won't be waiting much longer for a decision.
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