Remaining politically neutral during General Election 2024


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underpayment latest

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stillpoorly
stillpoorly Community member Posts: 20 Listener
just spoke to unhelpful idiot at dwp abo at mo ,ut how my underpayment  claim is going, im being processed at mo , he tells me its not being done by people who work for dwp  and as they dont believe any info we put on form they have to get info from hmrc and bank statements for the time we are claiming for what a joke.
i dont even remember what bank i was with in 2011--2015 ,is this anthony **** up like the atos scam

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  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    Hi @stillpoorly, I'm sorry to hear this, I imagine it has been a very stressful time for you! Are the underpayments in relation to ESA?

    It may be worth ringing again and seeing if you are able to speak to someone who is more useful - I appreciate this is not ideal!
    Scope

  • stillpoorly
    stillpoorly Community member Posts: 20 Listener
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    apologys i was fuming spent 45 mins getting through and got nothing of any use back x
  • stillpoorly
    stillpoorly Community member Posts: 20 Listener
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    yes from ib to esa 
  • nannie234
    nannie234 Community member Posts: 9 Connected
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    hello don't know how old post is my hubby went from ib to esa had letter from them sent back September had phone call today sed sort in couple of weeks but ddnt say if he was due any back date tho so still in limbo


  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    nannie234 said:
    hello don't know how old post is my hubby went from ib to esa had letter from them sent back September had phone call today sed sort in couple of weeks but ddnt say if he was due any back date tho so still in limbo


    Hi, once a decision is made they will send him a letter. The current waiting times for decisions on this are between 12-20 weeks. Whether he’s entitled to any backdated money will depend on his circumstances during the dates in the letter. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • stillpoorly
    stillpoorly Community member Posts: 20 Listener
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    anyone know how long claim takes once its with a decision maker
  • poppy123456
    poppy123456 Community member Posts: 57,114 Disability Gamechanger
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    There's no timescales because backlogs are huge for the underpayments.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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