Problems with Quingo

taliacdf
taliacdf Community member Posts: 3 Listener
edited July 23 in Housing and independent living
I was directed here from my google search who owns Quingo.  I've had  MS for 18 years and decided in 2018 that i  really needed a scooter. I rented a quingo flyte 2, big mistake.  Ive had it 18 moths and it has broken down  at least 15 times.  This has to be one of the worst companies in the UK. Rude unhelpful and money grabbing. I'm trying to find out who owns them or the name of some to write  to. i'd appreciate hearing from anyone else who has had problems with quingo or knows any names of people to write to.  Thanks Talia

Comments

  • pollyanna1052
    pollyanna1052 Community member Posts: 2,016 Championing
    Hi Talia, wow that is a huge problem.
    So is this scooter still under a rental agreement? Have you had to be without it when it was in for repair?

    I would think you are within your rights to cancel it after all the trouble it has given you.

    Hopefully the legal eagles here will know more.

    I`d be mad too!
  • chiarieds
    chiarieds Community member Posts: 16,331 Championing
    Hi @taliacdf - Welcome to the community & thank you for joining.
    I've just been trying to look into this for you, & was surprised at this first link: https://www.ageuk.org.uk/products/mobility-and-independence-at-home/quingo-mobility-scooter/  Apparently there had been some pressurised selling previously.
    However, I checked Companies House as they trade under the name 'Advanced Vehicle Concepts Ltd,' which shows the directors names & their registered office.
    See: https://beta.companieshouse.gov.uk/company/05300845/officers  Graham Reginald Nicholls is listed as the Secretary as well as Director.
    Unfortunately, a phone number isn't given, so you might want to try Age UK, but I don't know if that info is current; whereas the Companies House info is December 2019 from the files history.
    Hope this helps, & please do let us know how you get on.


  • Ami2301
    Ami2301 Community member Posts: 7,879 Championing
    Welcome to the community @taliacdf and I'm sorry to hear what has happened. Have you managed to contact them?
  • taliacdf
    taliacdf Community member Posts: 3 Listener
    Hi
    Thanks for info and advice , i wrote to them this week stating the problems and sent the letter recorded delivery.  I've given them 14 .days to reply. so let's see what happens.  I' ll keep you undated.
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,511 Championing
    I hope they get back to you @taliacdf! Please do let us know. :)

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