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MR waiting time

Hello
I registered my MR by phone December 17th, i then followed up in writing with new medical evidence attached which they recieved on there systems 14th January....up untill last week i was told by multiple advisors it is with DM and you should hear in next 2 weeks, as currently 8 weeks at present for decision...but now im being told the waiting time starts on the 17th January, as they dont do anything for the first month of decision being registered? I am confused as i thought it was up to 10 weeks from date registered? Anyone clarify on this from experience thanks
I registered my MR by phone December 17th, i then followed up in writing with new medical evidence attached which they recieved on there systems 14th January....up untill last week i was told by multiple advisors it is with DM and you should hear in next 2 weeks, as currently 8 weeks at present for decision...but now im being told the waiting time starts on the 17th January, as they dont do anything for the first month of decision being registered? I am confused as i thought it was up to 10 weeks from date registered? Anyone clarify on this from experience thanks
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