Employment and Support Allowance (ESA)
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Unexpected payment of jsa when on esa.

Hello. I had a payment of £29.50 into my bank account today for jsa. The code is bacs dwp JSA. i dont recieve Jsa and am in reciept of income based ESA since 2018. I know i will probabaly have to phone the dwp about this but i dont want to and thought i would ask here first to see if anyone else had experienced this. I have had no letter from the dwp about this payment.
The other issue is i dont know which dept to phone. JSA or ESA. 
I really struggle to phone anyone and my support worker is off work ill at the moment. Any help or advice would be much appreciated. 


  • OverlyAnxiousOverlyAnxious Member Posts: 1,265 Disability Gamechanger
    Hi, another Scope member received an unexpected payment from JSA this morning so I reckon there's an error on the DWP system today.

    I'd probably leave it a couple of days and see if you get a letter as I struggle with phones with as well.  If you do have to phone up, you should phone the ESA line as they'll have all your current claim details.
  • janer1967janer1967 Member Posts: 9,286 Disability Gamechanger
    Hi @sandyp196 Thank you for sharing this with us, it will be interesting to see if any other members have had the same. If you do manage to find out the reason for this can you please update us so we can advise others 
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,954

    Scope community team

    Have you managed to resolve the mystery @sandyp196
    Senior Community Partner

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