Not got backpay

floralora

Hi, I won my PIP appeal (kinda, I didn't get what I'm entitled to but got something so I'm not complaining too much). I got a letter today in the post saying my backpay was supposed to be paid today but I checked my bank account and I haven't received it. Should I call DWP or wait until Monday? 

tanay

Hi,
absolutely call. I had an issue with my Esa this morning as no time augment went in. I called & they transferred payment within 2 hours. Good luck! 

tanay

Sorry no payment went in 

janer1967

Hi @floralora Welcome on board, I would give them a call before the bank day closes in case they need to make a payment as if not you will have to wait till Monday for your money.

Let us know how you get on

floralora

Thank you! I gave them a call and they made an error, I should get my backpay on Monday instead

tanay

Great that you called them. You have to be proactive unfortunately as they won’t. Happy for you ?

Adrian_Scope

Hi @floralora. Did your backpay go in yesterday like arranged? Fingers crossed you received it.

DrMeredithGrey

So glad I found this thread finally, because I received a letter today stating what points I scored and what I won at my tribunal. The letter also stated that the backdated payment of X amount will be paid into my account on the 26th June. It is now the 1st of July. So I'm just a tad confused. I'm on hold to them as I'm typing this listening to that lovely music they play you while you wait for someone to answer ? 

janer1967

@DrMeredithGrey

Good luck hope you get through and it gets sorted 

DrMeredithGrey

@janer1967

I just got off the phone with them and received the clarification I needed. They've given me the actual date now of when it will be paid in so I'm relieved. I don't function well with confusion and disorder. I like things to be orderly, which I guess makes me a pain in the backside to alot of people 

What occurred was they were supposed to have sent out two letters at two different times, one earlier than the other, but instead sent both on the same day in the same envelope at a later date, which to be fair would cause most people confusion 

Thanks for the lovely reply though ?

DrMeredithGrey

@janer1967 those emojis were meant to be laughing faces not sad faces so don't know why they've shown up as sad

janer1967

 

janer1967

As you can see easy to press wrong one lol 

Adrian_Scope

I'm glad the confusion has been ironed out @DrMeredithGrey. Their letters can be confusing at the best of times, let alone when they sent them in the wrong! I'm glad you've received a date you'll receive your back-pay and congratulations on your tribunal win.  

DrMeredithGrey

@Adrian_Scope

Their letters are definitely sometimes confusing, I have to read some of them twice to make sure I've definitely read them correctly ? It wasn't a big mistake on their part sending both letters together (letters had different dates), I think it was just a case of they most certainly have a huge backlog, reduced staff amongst other issues during this Covid-19 time. All in all, they happily cleared up my confusion over the phone, so I can't really moan too much... well except for that on hold music, but that's a whole different issue ??

Adrian_Scope

That on hold music definitely needs to be changed @DrMeredithGrey! Especially given the extended wait times at the moment.