Courtesy call

Georgestafford
Georgestafford Online Community Member Posts: 2 Listener
edited July 2020 in Universal Credit (UC)
Hi i just got a message on my uc jernal saying that they will call me on augest 7 2020 as a courtesy call what does this mean im worried. Also i have been on uc since december last year so im not new. But this is first time i have seen it?

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,050 Championing
    HI and welcome,

    It's exactly as it stated it is, a courtesy call.
  • steve51
    steve51 Online Community Member Posts: 7,121 Championing
    Hi @Georgestafford

    Welcome it’s great to meet you today.

    I am one of a team of Community Champion’s here at Scope.

    Yes as my good friend @poppy123456 says you haven’t got nothing to worry about.

    Please come back to me if you you need any further help/advice???

    @steve51
  • Adrian_Scope
    Adrian_Scope Posts: 11,727 Online Community Programme Lead
    Hi @Georgestafford,

    It's just a courtesy call, they're checking in with you to make sure nothing has changed in your situation and that everything is still running smoothly as they can't ask you to come into the Jobcentre.
  • Georgestafford
    Georgestafford Online Community Member Posts: 2 Listener
    Ok thank was worried will they do any new comitments during this call for me?
  • Adrian_Scope
    Adrian_Scope Posts: 11,727 Online Community Programme Lead
    Hi @Georgestafford. They don't typically discuss commitments at these, no. There have been lots of changes to UC and lots of people having changes in their personal circumstances so they're mostly to check nothing has changed and not been reported and to ensure everything is going smoothly for you. 
    Let us know how you get on. :)

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