New claim for ESA - not received my payment yet.
Totally new here so apologies if this has been covered before...
I received my entitlement letter dated 29/7/2020 on 5/8/2020 telling me I've been awarded ESA from 10/4/2020 - I also received a lot of other information at the same time, including my capability assessment booklet, so got confused and rang to ask when my first payment would be.
They initially told me it had been actioned but not approved and that I should have had it already but they don't know why, then after another phone call told me it hasn't been actioned yet (They checked the central payment system and confirmed my PIP is the only thing being paid right now).
They wouldn't give me a rough estimate of how long I need to wait, or how much I will be receiving when asked, and also wouldn't check my bank details to make sure they're right (although asked me to confirm the bank payments are set to be paid into) - I get really bad anxiety due to Autism and BPD so this caused massive lack of sleep last night.
I have literally no money right now, so tried to do an advance application to get some electric and some food, but they tried to talk me out of it....
Basically, has anyone else had a similar experience, or know what could be going on? Getting information out of the 0310 number is like trying to pull blood from a stone, as they're passing the buck to the first payment team.
I should also add, 4 emails have now supposedly been sent to the first payment team, and they were meant to call me by 10.30 am this morning - not had anything so far.....
Thanks for any help!!