Universal Credit
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Wca appointment via phonecall

jojo7777jojo7777 Member Posts: 39 Listener
Hi,I had my wca over the phone in August,rang to find out decision only to b told that they need me to come in for a face 2 face..y???


  • janer1967janer1967 Member Posts: 11,043 Disability Gamechanger

    Sometimes they cant get all they need over the phone bit I didnt think they were doing f2f yet 

    Did they say when it was likely to be 
  • jojo7777jojo7777 Member Posts: 39 Listener
    Thanks,no there not doing them at present,but I've been told I will need to go for one...is it quite common for them to do this?
  • woodbinewoodbine Community Co-Production Group Posts: 4,393 Disability Gamechanger
    It's not common but it does happen.
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger

    Yes, you're not the only person that's had a work capability assessment via the phone and now they need to attend a face to face assessment because they weren't able to get enough of information without seeing you in person. Unfortunately, there's no sign of these assessments starting back anytime soon. All you can do is wait and i know that's not what you wanted to hear but there's nothing more you can do.          
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
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