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Hotel Adivce

bekahsteele
bekahsteele Member Posts: 4 Listener
edited November 2020 in Research and opportunities
Hello, 

My name is bekah. I am using this forum to get some advice from the community. I work in a hotel and we are looking at ways we can improve guests with a disability's experience to ensure the stay is as comfortable and enjoyable as possible. 

Here are the questions:
1) What do you feel like is missing when you go to a hotel that you wish the hotel would accommodate.
2) How the hotel team can improve their service regarding varied disabilities to make sure the guest's stay is more comfortable and enjoyable. 
3) Please feel free to share any frustrations you may encounter when going to a hotel.

All questions can be answered anonymously and will not be shared with others. 

Thank you in advance.

Bekah Steele

Comments

  • Richard_Scope
    Richard_Scope Posts: 3,144 Scope online community team
    Hi @bekahsteele
    Welcome to the community

    I used to travel a lot and stay in hotels, mostly Premier Inns, Old English Inns (Greene King) and Travel Lodge all over the country. It would be fantastic to have a wider choice available to me and other disabled commuters/travellers.

    1) What do you feel like is missing when you go to a hotel that you wish the hotel would accommodate.
    We want luxury as well. Why aren't there luxury accessible rooms? 
    More wetrooms in rooms instead of baths

    2) How the hotel team can improve their service regarding varied disabilities to make sure the guest's stay is more comfortable and enjoyable. 
    Ask the disabled customer what support the might or might not need. We are the best people to tell the staff what is required

    3) Please feel free to share any frustrations you may encounter when going to a hotel.
    Make some family rooms accessible too. Disabled people have families and are parents. 
    Normally I have to book an accessible room and then phone ahead to ask for a camp bed for my daughter.
    Scope
    Specialist Information Officer and Cerebral Palsy Programme Lead

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  • bekahsteele
    bekahsteele Member Posts: 4 Listener
    Hello Richard,

    Thank you so much for welcoming me.

    This is fantastic to know. Thank you for replying to me and letting me know in ways in which we can improve. Please if you at all have any other comments you think could benefit us comment again and let me know. 

    Bekah 
  • Tori_Scope
    Tori_Scope Posts: 8,852 Scope online community team

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  • janer1967
    janer1967 Member Posts: 15,962 Disability Gamechanger
    I havent stayed in many hotels since becoming disabled but the ones I have have all been twin beds rather than a double bed do hotels presume that because you are disabled you dont want to share a bed . There should be a choice of either

    Also some doors are very heavy to open room doors and corridor doors not easy when you are in a wheelchair
  • bekahsteele
    bekahsteele Member Posts: 4 Listener
    Hello @Janer1967,

    Thank you for your reply.

    This is great to know. I will certainly be keeping this in mind. It is good to know that in particular the weight of the doors can cause a problem, may I ask please if you have ever experience an issue with the width of a door in a wheelchair?

    Thank you.

    Bekah
  • janer1967
    janer1967 Member Posts: 15,962 Disability Gamechanger
    Hi again I havent had trouble with the width of the doors but I have really only stayed in modern build so they will have the regulations

    I avoid old hotels as they often do not have access no lifts, facilities which you cant get to above ground level and this is a shame as it would be nice to be able to stay in a nice country hotel with character rather than the more clinical business hotels or big chains,. But these are the only type that have disabled access 
  • bekahsteele
    bekahsteele Member Posts: 4 Listener
    @janer1967

    Thank you for this! I really appreciate the confirmation on your reasoning why you prefer modern hotels.

    Thank you.

    Bekah

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