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My Daily Living and Mobility Paid Separate

Lou67Lou67 Member Posts: 770 Pioneering
in PIP, DLA and AA
Hi can anyone advice me on this please. I was awarded Enhanced Mobility after MR, I appealed and was awarded Daily Living. 

After my back pay I was told my DL would be paid on the same day as my Mobility which was the 11th November, but it wasn’t it was paid on the 18th, today I was due again but only received Mobility is this normal I thought they would be paid together. Thanks. 
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Replies

  • poppy123456poppy123456 Community champion Posts: 22,112 Disability Gamechanger
    Hi,

    That's very odd as it should both be paid together at the same time. I've claimed both parts since 2013 and my daughter since 2017 and always receive both at the same time.

    It would definitely be worth ringing DWP to ask why this is happening and the best time to ring them is as soon as they open in the morning at 9am.

    Hopefully, it will be sorted once you ring them. Good luck.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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  • Lou67Lou67 Member Posts: 770 Pioneering
    Thanks so much for replying, I thought they should be paid together as it sd on my letter they were both due the 11th but wasn’t sure.

     I will give them a phone on Monday morning thanks again take care.
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  • poppy123456poppy123456 Community champion Posts: 22,112 Disability Gamechanger
    You're welcome. Do let us know the outcome.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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  • janer1967janer1967 Community champion Posts: 6,082 Disability Gamechanger
    Mine are both paid together as well 
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  • Lou67Lou67 Member Posts: 770 Pioneering
    Yes it’s strange, I will definitely let yous know how I get on thanks. 
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  • wilkowilko Member Posts: 2,154 Disability Gamechanger
    Mine also paid together as a lump sum reference pip on bank statement. A call to DWP should give you an answer.
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  • Lou67Lou67 Member Posts: 770 Pioneering
     @wilko Thanks yes I’m sure it must be a mistake, I will phone them on Monday. Have a nice weekend. 
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  • chiariedschiarieds Community champion Posts: 6,223 Disability Gamechanger
    Just to add @Lou67 - I also receive PIP; standard daily living & enhanced rate for mobility, & my mobility award was increased with a MR, but I've always had just the one payment too. I'm sure it will be easily sorted.  :)
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  • Lou67Lou67 Member Posts: 770 Pioneering
    @chiarieds Thanks for your answer, yes I’m sure it’ll get sorted I will let yous know. Take care. 
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  • Lou67Lou67 Member Posts: 770 Pioneering
    Hi just an update, I phoned up this morning about this, the lady was lovely and checked things out, came back and sd it’s definitely not right. She then sd I’m due a payment off both DL and Mobility this Friday coming, but that doesn’t seem right either as I got my Mobility payment Friday past, I’m confused. I’m getting a call back to explain it as she’s not the department that sends payment. 
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  • janer1967janer1967 Community champion Posts: 6,082 Disability Gamechanger
    At least they are trying to sort it out for you 

    Thanks for updating us 
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  • Lou67Lou67 Member Posts: 770 Pioneering
    Your welcome @janer1967. Yes definitely the lady was lovely, they sometimes get a bad name, but Iv always found them helpful. 
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  • BrettWBrettW Member Posts: 25 Connected
    Maybe they are giving you a part monthly payment to bring both parts back onto the same day @Lou67. I'm sure they'll explain when you get your call back

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  • Lou67Lou67 Member Posts: 770 Pioneering
    [email protected] Thanks for your reply. Yes I’m sure that’s probably the case. 
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  • Tori_ScopeTori_Scope Community Team Posts: 2,747 Disability Gamechanger
    Thanks for the update @Lou67 :) Fingers crossed it'll be more clear once they've called back.
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  • poppy123456poppy123456 Community champion Posts: 22,112 Disability Gamechanger
    Thanks for the update. Hopefully by now they've rang you back, although this can take up to 48 hours.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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  • Lou67Lou67 Member Posts: 770 Pioneering
    @[email protected] Thanks Iv not had a call yet but she did say it could be tomorrow morning.
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