Is it normal for your case manager to ignore you if your dispute is with a specialist DM?

leewill31

Is it normal practice if i have a dispute and its with a specalist DM to decide on that my case manager then has gone on to ignore me for 3 weeks since putting the phone down on me and not responding to 3 differnt messages that are important??

janer1967

Hi there 

You may find your case manager could be on leave or absent from work 

Or maybe as there is a dispute your case had been passed onto another case manager 

When putting in your journal report it as a payment query so it goes to your case manager 

leewill31

Thank you posted through payment option today so hopefully some kind of response soon.

janer1967

Fingers crossed let us know how it goes 

leewill31

janer1967 said:

Fingers crossed let us know how it goes 

I am very worried and concerned by this all now still no response i just dont understand the silence i even phoned the helpline a few days ago just for them to say the will get my case manager to contact me but then not take my details and say a note will be put on journal which never happend??

janer1967

I don't really know what else to suggest 

Can anyone else help with your query 

Adrian_Scope

Hello @leewill31.
Have you had any update from them? Fingers crossed this is all resolved now.