Is it normal for your case manager to ignore you if your dispute is with a specialist DM?
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leewill31
Online Community Member Posts: 21 Listener
Is it normal practice if i have a dispute and its with a specalist DM to decide on that my case manager then has gone on to ignore me for 3 weeks since putting the phone down on me and not responding to 3 differnt messages that are important??
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Comments
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Hi there
You may find your case manager could be on leave or absent from work
Or maybe as there is a dispute your case had been passed onto another case manager
When putting in your journal report it as a payment query so it goes to your case manager1 -
Thank you posted through payment option today so hopefully some kind of response soon.
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Fingers crossed let us know how it goes1
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janer1967 said:Fingers crossed let us know how it goes0
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I don't really know what else to suggest
Can anyone else help with your query0 -
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