Mislead by CHDAUK

james19o6
james19o6 Online Community Member Posts: 165 Contributor
in Universal Credit (UC)
Good afternoon,

I have been mislead by Chdauk. I havent received my UC50 form so the worker on the email from Chdauk said that I can fill it in by email and send it by the 20th september. However I have send it on the 15th september. And today just to update I have email them and they said that my referral has been automatically closed. Anyway I have now called the dwp and my case manager is looking on this. However I am so frustrated and my anxiety level is increasing to the top. I have all email proofs and want to report CHDAUK can someone tell me my rights or forward me because I cant leave them like this as they were too rude on the phone too

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,

    Once they send out the UC50 form then Royal mail deliver it. Could it have possibly got lost in the post? This does happen. If you want to make a complaint then you can do this by contacting customer complaints. Information here. https://www.chdauk.co.uk/faq/complaints/how-can-i-make-complaint
    Not sure about filling it in by email but you can download the form yourself and fill it in here. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/985609/uc50-interactive.pdf


  • james19o6
    james19o6 Online Community Member Posts: 165 Contributor
    Oh no thats all sorted out. As yes it got lost and CHDAUK said that I can send it by email till the 20th september and i have send it on the 15th september. And now today I have received a message saying that I should off send it by the 8th september and thats why my form has been rejected
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    This will be because there's no extension to return the WCA form. It wil be down to DWP to return your file to them so if you haven't already then you need to explain to DWP exactly what's happened.
  • james19o6
    james19o6 Online Community Member Posts: 165 Contributor
    I did and my case manager has confirmed now that I have been misldad by chdauk 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited October 2021
    Then your file should be returned to them. You can put in a complaint to the Health Assessment Advisory Service by following the link i posted above.
  • james19o6
    james19o6 Online Community Member Posts: 165 Contributor
    My case managrr is trying to open the case back now

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