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Pip phone call didn’t happen

sleepingplum

I have had no letter to tell me I was having my phone assessment on Friday 25th feb they just phoned I was in the car at the time so she made it for 27th Sunday today at half ten but no one has phoned what do I do now

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Comments

poppy123456

They could just be late ringing because the previous assessment lasted longer than they expected, which can happen. Although they tell you a time, they don't always ring on time. I'd advise you to ring the health assessment providers to see what's happened.

sleepingplum

Thank you what number do I phone I haven’t had any information and this is my first phone assessment the last one was face to face

poppy123456

It will depend on who does the assessment in your area, you can find out here. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/610293/personal-independence-payment-postcode-map.pdf

Independent Assessment Services here. https://www.mypipassessment.co.uk/contact-us/

Phone us

North of England & Scotland: 0800 188 4880

South of England: 0800 188 4881

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 5pm.

Capita here. http://www.capita-pip.co.uk/en/index.html 0808 1788 114

Tori_Scope

Have you been able to give them a call today @sleepingplum?

sleepingplum

Yes it turns out she was a caseworker and I didn’t need an assessment that it was all decided to carry my claim on for another 4 years

Tori_Scope

Thanks for the update @sleepingplum