If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

No sign of my husbands ESA

Options
lisawells1990
lisawells1990 Community member Posts: 15 Connected
Hi, my husband was due for his ESA contribution payment this morning. I checked on the joint account where our payments go in & it still hasn’t gone in. We have rung DWP earlier this morning the man who spoke to us he said there was a problem not sure exactly what? He said the payment is due later on today we’re worried that it might not be in today? 

Comments

  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
    Options
    Nothing anybody on the forum can do about it. If it doesn't come in you'll have to ring them again tomorrow.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
    Options
    Hi  @lisawells1990 I think the best thing to do is to give them a call just to chase this up tomorrow, and get some clarity and reassurance :)

    If you have any questions in the meantime please don't hesitate to ask.

    Alex
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • lisawells1990
    lisawells1990 Community member Posts: 15 Connected
    Options
    Thanks. My husbands payment went in by 4pm this afternoon I think it was a system error
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
    Options
    Ahhh that's good then! I'm glad to hear @lisawells1990 :)
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • lisawells1990
    lisawells1990 Community member Posts: 15 Connected
    Options
    No our bank is Lloyds they’re normally good with the payments it could be that it had a technical fault at that time
Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.