automatic phone answer

bennyboy0751
bennyboy0751 Online Community Member Posts: 17 Listener
i have a question ive seen people phone and during the auto response they get told payment and date when i phone get no such option why is that just asking to learn

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    edited March 2022
    A decision may not have yet been made. There will only be payment information if you're successfully awarded.
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi there 

    I'm not totally certain but have seen members mention this 

    Do you have an award in place that you are getting payments for or are you waiting for a decision on your claim 

    It will only be automatic response if you have claim in payment 
  • bennyboy0751
    bennyboy0751 Online Community Member Posts: 17 Listener
    Thanks poppy your a star hi janer no waiting just been a nosey **** and asking about it  lol learning so much your all so well informed and do make life easier for us all i phoned last week friday they said not long now couple of weeks so iltryto chill and give it a coupleof weeks before i ring again 
  • mumofmonkeys
    mumofmonkeys Online Community Member Posts: 17 Connected
    We got the automatic response of payment date and amount the same day a decision was made. It was after they asked to answer the personal details.