automatic phone answer

bennyboy0751

i have a question ive seen people phone and during the auto response they get told payment and date when i phone get no such option why is that just asking to learn

poppy123456

A decision may not have yet been made. There will only be payment information if you're successfully awarded.

janer1967

Hi there 

I'm not totally certain but have seen members mention this 

Do you have an award in place that you are getting payments for or are you waiting for a decision on your claim 

It will only be automatic response if you have claim in payment 

bennyboy0751

Thanks poppy your a star hi janer no waiting just been a nosey **** and asking about it  lol learning so much your all so well informed and do make life easier for us all i phoned last week friday they said not long now couple of weeks so iltryto chill and give it a coupleof weeks before i ring again 

mumofmonkeys

We got the automatic response of payment date and amount the same day a decision was made. It was after they asked to answer the personal details.