Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

ESA Payment not been paid

Options
Pandapaws
Pandapaws Community member Posts: 499 Pioneering
Hi,
I was supposed to have received my ESA payment the end of March and haven’t received it? I’ve only just gone into my bank account to find out that no payments have been received since 15th March. I get them every fortnight. Has anyone else had the same issue?
«13

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,001 Disability Gamechanger
    Options
    I'm afraid we can't answer that question and you'll need to ring ESA because only they can tell you exactly what's happened.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    Hi @poppy123456 yes thank you I will contact them in the morning, I was too late to contact the, today. I was just asking if anyone else has had the same issue in case there’s something wrong, as have never had this happen before 
  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
    Options
    There are numerous threads on the forum with similar headings about people not getting paid. Usually it's a technical glitch which ESA can rectify once it's brought to their attention (but obviously this may not always be the case).
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @calcotti thank you I’m hoping that it’s just a glitch and won’t happen again. I’m in the support group and have been for over 8 years now. It’s juts worrying with the cost of everything going up and not having the money in your bank.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
    Options
    I can imagine it'd feel quite worrying @Pandapaws! Have you been able to call them yet this morning?

    National Campaigns Officer at Scope, she/her

  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Tori_Scope Hi, yes thank you I’ve got through to them this morning and they’re trying to get it sorted for Me today, obviously some glitch that they said they were aware of.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
    Options
    Fingers crossed they'll sort it out for you today then @Pandapaws :) It's obviously not good that they're experiencing glitches, but are you feeling relieved it's not an issue with your specific claim? 

    National Campaigns Officer at Scope, she/her

  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Tori_Scope yes I’m so relieved about that. My mind was doing over time! Not great for my mental health! 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
    Options
    I can imagine @Pandapaws. How's your mental health at the moment? 

    National Campaigns Officer at Scope, she/her

  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Tori_Scope it’s not too bad thank you. I’m trying the calm app which is really good. And where we’ve moved too being in the countryside has made a huge difference. Just being outside with nature makes me feel so much better. Thanks so much for asking, I had to ring the dwp again this morning as they didn’t call me back. Apparently they’ve known the issue since Monday and haven’t done anything about it. The man I spoke to was really helpful and assured me that he will escalate it and make sure I have the payment today.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
    Options
    I've heard good things about that app, but haven't used it myself @Pandapaws. I'm glad you've found it helpful :)

    Spending time outside in nature can definitely be really good. I find even a short 20 minute walk outside can lift my mood and help to clear my head. 

    I hope it gets sorted today! Please do keep us updated.

    National Campaigns Officer at Scope, she/her

  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Tori_Scope hi yes it’s lovely to be outside. We live near a Beck surrounded by trees and fields. I always find being near water is very calming too.
    pas for my ESA payment it still hasn’t been put into my bank 😡the man I spoke to mentioned something about they did my claim wrong? And that they’re now having to redo my claim from the start and that it’s nothing for me to worry about? I don’t know what’s going on and I didn’t think to ask why? (Cogfog didn’t help)
    no doubt I shall be ringing them again in Monday 
  • poppy123456
    poppy123456 Community member Posts: 57,001 Disability Gamechanger
    Options
    I've heard this happening before to others that have posted here. They have to rebuid your claim but in the meantime they can definitely make a manual payment to you. It may take weeks for them to rebuid your claim so manual payments will need to continue while this is being sorted.
    If you haven't had payment on Monday then you'll need to ring them again and this time ask for a same day payment for what they owe you.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
    Options
    Morning @Pandapaws I'm sorry to hear what's been happening, what a hassle! Please do let us know how your call goes on Monday, if you do need to call them. 

    Fingers crossed it gets resolved soon for you, and let us know if we can help support you further :)

    Alex
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @poppy123456 they said they were going to request the payment to be made yesterday but surprise surprise it hasn’t. It’s getting really annoying now! I don’t know what they’re doing as I’ve been on it for over 8 years 
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options

    @Alex_Scope thank you so much! I will keep checking my bank account over the weeken but I doubt any money will be sent through. It’s really annoying what’s happened! I’m sure the government wouldn’t like it if we didn’t pay our taxes etc, but it seems to be ok for them to make errors and not pay
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
    Options
    It is frustrating eh, and does sometimes feel like that with the government!

    Do you have anything nice planned this weekend to help take your mind off things? 
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Alex_Scope my plans are to rest 😌 have a sinus infection, have just started antibiotics yesterday, so a, hoping they will clear it up, and get back to my normal soon 😌
    do you have any nice plans 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
    Options
    Aww no, sinus infections are not nice at all, glad you've got some antibiotics, and I hope you feel better soon. At least the sun is shinning, at least I hope it is for you too!

    I'm working today and tomorrow, but next weekend I'll be seeing my partner for Easter, so I'm looking forward to that, thanks for asking :)
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Want to give us feedback? Complete our feedback form now.
  • Pandapaws
    Pandapaws Community member Posts: 499 Pioneering
    Options
    @Alex_Scope yes thank you we do have the lovely sunshine ☀️ and have been out in the garden for a little while. We have a farm at the back of us and I can here the little lambs whic is really cute ☺️ I’m sorry you’re having to work! (Boo 😆) but I hope you have a lovely time with your partner next weekend 
Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.