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Award amount or Back pay?

Poelover

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

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poppy123456

That would be related to your first payment, not the money that's owed. Although you shouldn't rely on that information on the automated line because it has been known to be incorrect.

calcotti

Poelover said:

.. the amount I'll receive each month..

It's paid every 4 weeks, not each month.

Poelover

poppy123456 said:

That would be related to your first payment, not the money that's owed. Although you shouldn't rely on that information on the automated line because it has been known to be incorrect.

Ah well,I guess it's a case of wait and see then,I won't get too excited yet.

poppy123456

The text messages are a new thing but i've not heard of anyone receiving one in error.

Poelover

I'm hoping the automated response was correct,they asked enough questions when I rung lol.

Rin1472

Poelover said:

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

Please may I ask which number you rang for the automated line?
Thank you

Poelover

Rin1472 said:

Poelover said:

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

Please may I ask which number you rang for the automated line?
Thank you

0800 121 4433

Rin1472

Poelover said:

Rin1472 said:

Poelover said:

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

Please may I ask which number you rang for the automated line?
Thank you

0800 121 4433

Is there a particular option you can press so you don’t have to talk to someone?

Poelover

Rin1472 said:

Poelover said:

Rin1472 said:

Poelover said:

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

Please may I ask which number you rang for the automated line?
Thank you

0800 121 4433

Is there a particular option you can press so you don’t have to talk to someone?

I wanted to find out what my award was and I was told the amount of my first payment and the date it would be made without having to speak to anyone.Just ring and listen to the options to get to where you want to go😀.

ella65

I had my text Thursday, not recieved any back pay yet but fingers crossed it’ll be soon 🤞🏻

Poelover

ella65 said:

I had my text Thursday, not recieved any back pay yet but fingers crossed it’ll be soon 🤞🏻

Hopefully we'll both get our award letters and back pay sooner rather than later @ella😀

ella65

Poelover said:

ella65 said:

I had my text Thursday, not recieved any back pay yet but fingers crossed it’ll be soon 🤞🏻

Hopefully we'll both get our award letters and back pay sooner rather than later @ella😀

Mine is showing as a payment for tomorrow on my bank!

Poelover

ella65 said:

Poelover said:

ella65 said:

I had my text Thursday, not recieved any back pay yet but fingers crossed it’ll be soon 🤞🏻

Hopefully we'll both get our award letters and back pay sooner rather than later @ella😀

Mine is showing as a payment for tomorrow on my bank!

Oh that's brilliant news!Fingers crossed mine won't be far behind😄

Poelover

@ella65 did you get yours ok?Mine went in this morning and going by that plus what the automated service said my first payment would be,it seems like I've been awarded enhanced for both!Happy days as when I applied for it 3 years ago,I was given no points whatsoever,despite having the same conditions then as I do now!

ella65

@Poelover yes it’s in

will make such a difference to me, paying off debts etc! I had 3 assessments (it’s been a nightmare process) and one of those was zero.. and I’ve been awarded enhanced/enhanced. just shows it’s not a fair system.

Poelover

ella65 said:

@Poelover yes it’s in will make such a difference to me, paying off debts etc! I had 3 assessments (it’s been a nightmare process) and one of those was zero.. and I’ve been awarded enhanced/enhanced. just shows it’s not a fair system.

@ella65 I'm so happy for you,it can be such a horrible process.When I first applied 3 years ago I ended up taking it all the way to tribunal and still didn't get it.The tribunal itself was so traumatizing that I couldn't bring myself to try again until this year.It needs changing.

lulu91

Poelover said:

Hi all,
After getting some advice from members earlier(thank you,by the way)I have a quick question.
I received a text last Friday saying I've been awarded PIP so was advised to call them regarding the rates etc.
I did so and the automated service told me the amount I was due and the payment date(August 4th).I just wanted to double check that's the amount I'll receive each month and not the amount owed in back pay?Sorry if it's a daft question,this is my first time actually being awarded PIP.

lulu91

Would you mind if I asked you was the automated payment correct x

soniaj

What option do you press for automated service please?

Alex_Alumni

I'm not 100% certain @soniaj but you should be prompted to press a number when you call, and might need to answer some security questions to access the automated service.

Have you tried calling the PIP Enquiry Line before?

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges