Hi, my name is clydebank70! Looking to renew my disabled wife's Certificate of Entitlement

clydebank70
clydebank70 Online Community Member Posts: 5 Listener
edited September 2022 in Benefits and income
looking looking to renew my disabled wife’s Certificate of Entitlement but 0800 1214433 telephone number does not give option to right dept. Then just cuts out. Any help please

Comments

  • Sue_Alumni
    Sue_Alumni Scope alumni Posts: 484 Empowering
    Good afternoon @clydebank70 and welcome to the online community. By certificate of entitlement do you mean  an NHS exemption certificate ?  
  • bg844
    bg844 Online Community Member Posts: 3,883 Championing
    0800 121 4433 option 2 to bypass the message regarding the cost of living payment and then option 6. It should tell you your wife’s next payment and then it’ll ask you to press option 1 to be put through to an advisor and then you can request her certificate of entitlement.
  • clydebank70
    clydebank70 Online Community Member Posts: 5 Listener
    Thank you. Will give it a try. They don’t make it easy do they!
  • clydebank70
    clydebank70 Online Community Member Posts: 5 Listener
    Not not NHS certificate. Disabled car tax certificate. Thank you
  • Tori_Scope
    Tori_Scope Scope Posts: 12,452 Championing
    Welcome to the community @clydebank70 :) 

    These things often aren't as simple as we might hope! Did you manage to get through?
  • clydebank70
    clydebank70 Online Community Member Posts: 5 Listener
    Finally managed today. Got there in the end! As you say not always simple! Why do they make it so difficult? Thank you all very much for your help
  • Tori_Scope
    Tori_Scope Scope Posts: 12,452 Championing
    That's good to hear @clydebank70! Were they able to help? 
  • clydebank70
    clydebank70 Online Community Member Posts: 5 Listener
    Yes. Certificate on it’s way. Thank you
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    That sounds really positive @clydebank70. How are you feeling about things at the moment? If we can do anything to support you further please don't hesitate to reach out to us. We are all here for you  :)

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