Hi, my name is clydebank70! Looking to renew my disabled wife's Certificate of Entitlement

clydebank70

looking looking to renew my disabled wife’s Certificate of Entitlement but 0800 1214433 telephone number does not give option to right dept. Then just cuts out. Any help please

Sue_Alumni

Good afternoon @clydebank70 and welcome to the online community. By certificate of entitlement do you mean  an NHS exemption certificate ?  

bg844

0800 121 4433 option 2 to bypass the message regarding the cost of living payment and then option 6. It should tell you your wife’s next payment and then it’ll ask you to press option 1 to be put through to an advisor and then you can request her certificate of entitlement.

clydebank70

Thank you. Will give it a try. They don’t make it easy do they!

clydebank70

Not not NHS certificate. Disabled car tax certificate. Thank you

Tori_Scope

Welcome to the community @clydebank70  

These things often aren't as simple as we might hope! Did you manage to get through?

clydebank70

Finally managed today. Got there in the end! As you say not always simple! Why do they make it so difficult? Thank you all very much for your help

Tori_Scope

That's good to hear @clydebank70! Were they able to help? 

clydebank70

Yes. Certificate on it’s way. Thank you

L_Volunteer

That sounds really positive @clydebank70. How are you feeling about things at the moment? If we can do anything to support you further please don't hesitate to reach out to us. We are all here for you