Hi, my name is robert55! I'm trying to get a certificate of entitlement

robert55
robert55 Online Community Member Posts: 1 Listener
edited October 2022 in Transport and travel
Can anyone help me.i am trying to get a certificate of entitlement  to renew my tax after my car was stolen .i have been trying for 3 weeks but have had no luck

Comments

  • Tori_Scope
    Tori_Scope Scope Posts: 12,452 Championing
    Welcome to the community @robert55 :) Thank you for joining us!

    What number have you been calling? It can unfortunately be quite difficult to get through.
  • poppy123456
    poppy123456 Online Community Member Posts: 63,178 Championing
    Are you claiming PIP? If so then you will need to ring them to ask them to send one to you. Best time to ring is usually as soon as they open.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm
    Find out about call charges


  • Orange191
    Orange191 Online Community Member Posts: 2 Listener
    Having similar problems getting a letter of entitlement from PIP for my ENCTS renewal. 2 hours on the phone and hung up on. Absolute joke. Surely they must have a duty of care and maximum permissible wait time. 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,178 Championing
    Orange191 said:
    Having similar problems getting a letter of entitlement from PIP for my ENCTS renewal. 2 hours on the phone and hung up on. Absolute joke. Surely they must have a duty of care and maximum permissible wait time. 

    Best time to ring is as soon as they open. Unfortunately, there's no maximum waiting time for them to answer the phone.

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