Remaining politically neutral during General Election 2024


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Hi, my name is ponder! Every time I ring pip my call is cut off

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ponder
ponder Community member Posts: 2 Listener
edited November 2022 in PIP, DLA, and AA
Every time I ring pip my call is cut off x I need to speak to them bout a payment as my old account was closed and never received my payment csn snyonf help please I been calling for days 

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  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Hello @ponder I'm sorry to hear you're having trouble getting through to the PIP Enquiry line, that must be quite stressful. 

    Just to check, is this the number you are calling:
    PIP enquiry line
    Telephone: 0800 121 4433
    How long are you on the phone for when you call, if you don't mind me asking?

    And when you mention your old account, do you mean your bank account?

    It might help to get in touch with Advice Local, or Citizens Advice to speak to some professional advisers if you feel you need additional support.

    Let us know if there's anything we can do to help further :)

    Alex
    Online Community Coordinator
    Scope

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  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Hello @Ponder

    I'm keeping everything crossed you manage to get through and get some answers. I can see Alex has already responded with some great advice. Like she said, please let us know if we can help further :)

    Just letting you know, I've popped your post into our PIP, DLA & AA section of the forum, there will be other members of the community that can either help you with this or gone through this too. 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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