I have not received any backpayment, anyone know how long it can take

lucky1
lucky1 Listener
edited November 2022 in Universal Credit (UC)
Hi i was putting fit notes in to uc since oct.21 i was found unfit for work on 20th sept 22. I have not recieved any backpayment, anyone know how long it can take..

Comments

  • lucky1
    lucky1 Listener
    Lcwra
  • lucky1
    lucky1 Listener
    Lcwra
  • poppy123456
    poppy123456 Championing
    Are you claiming UC with a partner that already claims the LCWRA element? 
  • lucky1
    lucky1 Listener
    I am single
  • poppy123456
    poppy123456 Championing
    Then if the decision was definitely Limited Capability for Work Related Activity (LCWRA) then the extra money will be payable from either Feb or March 2022. Providing you sent a fit note within 7 days of reporting your health condition, providing you continued to send the fit notes without any gaps until a decision was made on your WCA.
  • lucky1
    lucky1 Listener
    All fit notes were upto date til i was told to stop sending them.
  • poppy123456
    poppy123456 Championing
    Has the LCWRA element been included in your statements since the decision was made?
  • lucky1
    lucky1 Listener
    Ive vad the higher rate since it was awarded, i was just wondering if its normal to be waiting so long for back payment, it will be 8 weeks next week
  • poppy123456
    poppy123456 Championing
    No, it’s not normal to be waiting this long. Put a message on your journal under the payment section and ask about the money they owe you for the LCWRA element.
  • lucky1
    lucky1 Listener
    Thankyou for your help, ive wrote in my journal many times, just get useless replies
  • poppy123456
    poppy123456 Championing
    What have they said to you exactly?
  • lucky1
    lucky1 Listener
    Once my case manager has had a look she will let me know..but she has never replied to my messages. This is a local office we dont deal with payments, the last message i sent basically asked for my case manager to reply to me, ithink that was on monday gone, still no reply.
  • L_Volunteer
    L_Volunteer Championing
    It sounds really frustrating that she has never replied to your messages @lucky1. Hopefully, you will receive a response soon. 

    If not, is there a point of contact for an escalated request for a response? Please don't hesitate to let us know if we can do anything else to support you  :)
  • blitzy123
    blitzy123 Contributor
    lucky1 said:
    Once my case manager has had a look she will let me know..but she has never replied to my messages. This is a local office we dont deal with payments, the last message i sent basically asked for my case manager to reply to me, ithink that was on monday gone, still no reply.
    give them a ring  they then give the case workers 3 days to respond 
  • L_Volunteer
    L_Volunteer Championing
    Thanks for sharing your tip @blitzy123. Is this something which has worked for you before?  :)

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