Recently had a UC work assessment via telephone. It lasted about 2hrs at which point assesser said she had came to ger decision but needed to speak to her superior. She said this could take sometime, anything up to an hour, and would call us back. 30/45mins later she called back & said she had to leave as her child has chickenpox & someone else would finish off assessment & if this was okay. About an hour later another assesser called & we basically had to go through the same format once again, this lasted for about an hour. At end she said we would get notification by letter of any decision made. This was last Wednesday. Is this normally how assessments are carried out ?
