Bus travel experiences in London

I am the Disability Co-ordinator at a bus company in London that is contracted under TFL. I am returning to work after 3 years off on sick and then covid leave.

I am asking for peoples experiences of bus travel in London please to gather some up-to-date expert by experience data to use when running my driver training sessions.

Please can you ask you members to contact me their negative bus journey experiences:

a - what went wrong,

b - how it made you feel,

c - what you would have liked the driver to do to help you.

At a later date I may be looking into running Facebook live events where disabled people can interact with our drivers directly to tell them their experiences and so I can tell disabled people what drivers are allowed to do to help and what options are available to help them help themselves a little more.

All the best

Jean Eveleigh

Disability Co-ordinator