Hi, my name is Stars! PIP payment date before letter

Stars

Hi all. I applied for PIP in November 2022. Had an online assessment start of December. I rang today to get an update. It was the automatic system asking questions to pass ID. Upon this they asked when was your last pip payment. I replied - I don’t know. This is as I haven’t received anything or a letter. 

However it went on to say your next payment is due on the 3rd February 2023. I’m confused! Does this mean I’ve been awarded? Or is it a system failure? Any advice would be gratefully received 

poppy123456

I've never heard of an online assessment. Do you mean you filled in the PIP2 form online? That's not the assessment, this would be the "how your disability affects you form," The assessment is when an assessor asks you questions about how your conditions affect you.

The automated payment line shouldn't be relied on because it often gives incorrect information. Most people have assessments, which can be by either telephone, video call or face to face at an assessment centre.

Once a decision is made you'll be contacted.

Stars

Hi Poppy

i meant I had an assessment online with an assessor via video call. Apologies for the confusion. 

I’ll wait and see if a letter arrives first before calling them again. I thought it was strange giving me a date for payment to go in before receiving the letter?

poppy123456

That's exceptionally quick to have had an assessment already if you only applied in November.

Stars

Was it? I’ve not applied before but did so on advice from the citizens advice 

Alex_Alumni

Hi there @Stars thanks for your query, hopefully you'll get a letter confirming and explaining everything soon, I'm glad to hear you had support from Citizens Advice as well. 

Let us know how you get on as and when you can  

Stars

Thank you. I will
keep you updated 

Stars

I’ve just received the letter! I’ve been awarded both components, one at a higher rate and the other lower rate. Thankyou all 

janer1967

Great news

calcotti

Stars said:

I thought it was strange giving me a date for payment to go in before receiving the letter?

Payment is usually received before the letter. Have you checked your bank account to see if you have already had a payment.

Alex_Alumni

Great to hear you've got your letter @Stars hope you're able to relax and enjoy the rest of the week now