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My Sister has had a Fall

Sparklebright63

Hi to all,

My Sister has had a Fall in the Bathroom of a Nursing Home how do I go about complaining she is Obviously not been watched close enough what can be done to ensure this is Put Right.

I did inform them that she is not stable on her feet and she shuffles when walking.

Advise would be helpfull please.

Sparklebright63.

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Comments

Hannah_Alumni

I'm so sorry to hear about your sister @Sparklebright63

I've never had to put in a complaint about a care home before, but AGE UK have put up advice on their website that I think is very helpful.

Sandy_123

Hi @Sparklebright63 does your sisters care plan reflect the help she needs in the bathroom. If so then you can them complain it wasn't followed. If they don't have a care plan then every home should be following this. If you get no joy contact
https://www.cqc.org.uk/

It should also be put into an accident book you can ask to see this

Sparklebright63

Hi Sandy 123.

I am going up next weds for a meeting with the staff to see what is going to be done about their lack of supervision.

Sparklebright63.

Sandy_123

Good luck

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