My Sister has had a Fall

Sparklebright63
Sparklebright63 Scope Member Posts: 171 Contributor
in Families and carers
Hi to all,

My Sister has had a Fall in the Bathroom of a Nursing Home how do I go about complaining she is Obviously not been watched close enough what can be done to ensure this is Put Right.

I did inform them that she is not stable on her feet and she shuffles when walking.

Advise would be helpfull please.


Sparklebright63.

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,848 Championing
    I'm so sorry to hear about your sister @Sparklebright63

    I've never had to put in a complaint about a care home before, but AGE UK have put up advice on their website that I think is very helpful. 
  • Sandy_123
    Sandy_123 Scope Member Posts: 63,231 Championing
    Hi @Sparklebright63 does your sisters care plan reflect the help she needs in the bathroom. If so then you can them complain it wasn't followed. If they don't have a care plan then every home should be following this. If you get no joy contact 
    https://www.cqc.org.uk/

    It should also be put into an accident book you can ask to see this
  • Sparklebright63
    Sparklebright63 Scope Member Posts: 171 Contributor
    Hi Sandy 123.

    I am going up next weds for a meeting with the staff to see what is going to be done about their lack of supervision.

    Sparklebright63.
  • Sandy_123
    Sandy_123 Scope Member Posts: 63,231 Championing
    Good luck 

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