Frustrating week!

Siwheels73
Siwheels73 Scope Member Posts: 752 Pioneering
edited January 2023 in Coffee lounge
This week I haven't been around much. The main reason has been my finding out that my local hospital has breached confidentiality of my personal data, and I have been chasing my butt, trying to sort it out. It hasn't been easy given that there have been strikes across the NHS this week! Grrrrrrr

Comments

  • leeCal
    leeCal Online Community Member Posts: 7,537 Championing
    Wow, that sounds truly annoying @Siwheels73, how did you find out?
  • Siwheels73
    Siwheels73 Scope Member Posts: 752 Pioneering
    The wife of the person who received the information actually worked for my mum in the NHS, some time ago! The chances of that link are so incredibly small as to be almost impossible.
  • leeCal
    leeCal Online Community Member Posts: 7,537 Championing
    How strange, very small chance. Who knows how many others have had their details leaked so to speak. 
  • Sandy_123
    Sandy_123 Scope Member Posts: 63,129 Championing
    Sorry to read that @Siwheels73
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    @Siwheels73 good luck with getting this sorted 
  • SueHeath
    SueHeath Online Community Member Posts: 12,388 Championing
    Really sorry to hear this @Siwheels73 take care both x
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    Sorry @Siwheels73 Have you gone through PALs to make a complaint? 
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 15,359 Championing
    Sorry to hear this I hope that the matter is being dealt with seriously.
  • Siwheels73
    Siwheels73 Scope Member Posts: 752 Pioneering
    Letter just emailed off to the Chief Operating Officer of the Hospital after he offered, on Twitter, to investigate. I said nice things about the Hospital during the lockdowns, and we have stayed in touch.
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,714 Championing
    I'm sorry to hear that @Siwheels73 Each trust should have a Caldicott Guardian whose responsibility it is to ensure data confidentiality and be alerted to breaches. If you have any more issues (although with the CEO involved, hopefully not), please do ask to speak with them.
  • Siwheels73
    Siwheels73 Scope Member Posts: 752 Pioneering
    @Cher_Scope, thank you. I am very happy with the way the hospital is dealing with the issue. I will bear your information in mind, though.
  • Idiosyncraticb
    Idiosyncraticb Online Community Member Posts: 26 Connected
    I got another persons patient blood pressure record put in with my subject access request in place of my own for some reason. 

    It is a daunting feeling to think that your information can be handled so carelessly, and I do hope you get a good outcome from this experience.😊

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