pip assessment phone call

deb74

I was supposed to be having a phone assessment for my pip this morning at 10.30 am It is now 11.15am. I am getting really fed up with waiting. I have just read that they sometimes don't phone and then say they did call but you didn't answer the phone. 

poppy123456

They don't always ring exactly on time. They should have given a timescale of when they will ring (for EG between 10am 12pm) to allow for any previous assessment to go over the time given.

If they don't ring by about 12.30 then give them a call to ask what happened.

deb74

Hi @poppy123456. They didn't give a time scale. The letter just said my appointment was at 10.30. I will phone them. Thanks

claire0590

I had mine at 9 bit they called me at 9.15 and went on for an hr and half

Adrian_Scope

Did you get a call in the end @deb74?

deb74

Hi @Adrian_Scope. At 3.20pm capita sent me a text saying my assessment has been cancelled. There was no explanation. They had already cancelled the one I was supposed to have last week but I had been sent a text cancelling that one in advance 

rebel11

I would lodge a complaint, they need to inform you that it's cancelled before the assessment is due to start.

Telling you approx. 5 hours later, via text is totally out of order. No doubt this has causing you stress / anxiety.

DWP - https://www.gov.uk/government/publications/our-customer-charter/our-customer-charter

Adrian_Scope

deb74 said:

Hi @Adrian_Scope. At 3.20pm capita sent me a text saying my assessment has been cancelled. There was no explanation. They had already cancelled the one I was supposed to have last week but I had been sent a text cancelling that one in advance 

That's very frustrating @deb74. I hope you're not kept waiting too much longer for the next appointment, I know how stressful it can be. 

deb74

Hi @rebel11. Thanks for the link  to the website. It did stress me out a bit. I have epilepsy and stress makes things worse. I wouldn't have minded them cancelling it if they had given me a bit of notice even 30 minutes notice would have been appreciated! I have checked out capita trust pilot rating and they score 1.5 out of 5. 

deb74

Just had a letter from capita with a  new assessment booked for 5th April at11.45am. I wonder if this one will actually happen or if it will be cancelled again!

Adrian_Scope

Hopefully this one will go ahead @deb74. I hope you're doing well and keep us updated about your assessment!  

deb74

Hi @Adrian_Scope. I will let you know how what happens.

Grinchy

sorry you got messed about, i hope the next one goes without issue

deb74

Thanks @Grinchy. So do I?

L_Volunteer

I bet you do @deb74. Please don't hesitate to let us know if there's anything we can do to support you 

deb74

Hi @L_Volunteer. I will thanks

deb74

Hi all. Finally had my pip assessment phone call. Now I will just have to wait and see what happens!

Lou67

@deb74
Hi I hope you’re doing good, I haven’t saw you on for a while.
I also hope your assessment went well. And you don’t have too long a wait for word back.

Take care ❤️

rebel11

deb74 said:

Hi all. Finally had my pip assessment phone call. Now I will just have to wait and see what happens!

Distract yourself when you start thinking about it, do stuff you enjoy, watch TV, listen to music, do a crossword etc. 

deb74

Hi @Lou67. I haven't been on her much recently. I was expecting my assessment be cancelled again. I was  told it would take about 8 weeks for me to get a decision from them.

deb74

Hi @rebel11. I am going to forget about it now the assessment is over!