Is10 question

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sd100
sd100 Community member Posts: 132 Empowering
I have posted here regarding filling an is10 form before and I’m having trouble trying to contact them.
The number starts with 01482 and it’s in Hull is that strange as it’s not the normal esa number?

or is the 01482 number just a direct number that deals with is10forms?


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  • sd100
    sd100 Community member Posts: 132 Empowering
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    I can’t seem to find anything with the 01482 number on google and starting to worry 
  • poppy123456
    poppy123456 Community member Posts: 57,308 Championing
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    I have no idea what that number is. Usually when you apply for SDP you ring the usual ESA number, which is 0800 169 0310. I'm not aware of there being a separate number/department that deals with just this.

  • sd100
    sd100 Community member Posts: 132 Empowering
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    It was the number given on is10 form, it’s a direct number and doesn’t have any call waiting time like DwP number, I thought maybe it could be the processing department number or something, I’m gonna call the regular number now to see what’s going on. Thanks for reply
  • poppy123456
    poppy123456 Community member Posts: 57,308 Championing
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    The only number i can see on the IS10 form is an old 0345 number which used to be the number to ring DWP many years ago. They changed to 0800 quite a few years ago. See IS10 form here. https://www.whatdotheyknow.com/request/243895/response/599159/attach/3/Acrobat Document IS10.pdf

  • sd100
    sd100 Community member Posts: 132 Empowering
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    so it is strange, I’m on the phone now to find out what’s this all about. 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,980 Championing
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    Did you manage to find out @sd100:)
  • sd100
    sd100 Community member Posts: 132 Empowering
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    Yes I spoke to someone from official dwp phone number and they said it’s something they are aware of and because they are so busy they are outsourcing cases to other departments that aren’t as busy to speed up the backlogs.
  • sd100
    sd100 Community member Posts: 132 Empowering
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    I must add that it’s quite strange when you are owed money from dwp it’s all very cloak and dagger’s trying to get answers as to what’s going on but if it’s the other way round and you owe them anything they are very precise and quick to tell you everything.
  • poppy123456
    poppy123456 Community member Posts: 57,308 Championing
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    The reason why it's taking so long for you is because of the length of time they need to look at. I wouldn't expect it to be overnight.
  • sd100
    sd100 Community member Posts: 132 Empowering
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    True poppy