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PIP Telephone Assessment

ElleMae

Hello I had my PIP telephone assessment today and feel really downhearted. The assessor was very robotic and kept talking over me. She made me feel like I was boring her. I heard her sigh a couple of times. I never got to explain properly about the way certain activities affect me. Just feel so down in the dumps now. Anyone else feel the same after their telephone assessment.

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Comments

poppy123456

Many people feel this way after the assessment. Some people hope that their anxiety will ease but mostly it doesn't.

The time to tell them all about your health conditions was when you filled out the form. There's never enough of time to go into all the details during the assessment. It's really for them to gather extra evidence to support your claim.

Now it's completed a report will be written and returned to DWP. Once this is done a decision can take anything up to 12 weeks.

I know it's very difficult but try not to overthink it and try to focus on something else while you wait.

wsp77

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

ElleMae

Thank you so much for your caring response. It was a horrible feeling though. The thought that your limitations and hardships were boring someone. Especially a medical professional. I’ll just wait and see now.

rebel11

As said by others, distract yourself when you start thinking about it, do stuff you enjoy, watch TV, listen to music etc. Use this time to 'regroup'.

If the decision goes against you, it isn't the end of your claim, you have MR and Appeal, 73% of decisions are turned over during Appeal.

I had an awful Assessor, robotic, zero rapport, zero empathy, he was on a mission, but no longer carry's out Assessments.

ElleMae

My assessor seemed shocked that I couldn’t prepare and cook a meal with just my left hand ( I’m right handed). She said if you have learned to use the mouse on your computer with your left hand then why can’t you cook with just your left hand.

wsp77

My assessor was able to test my eyesight over the phone. Crazy how Specsavers can’t do that. These people are hugely talented

rebel11

ElleMae said:

My assessor seemed shocked that I couldn’t prepare and cook a meal with just my left hand ( I’m right handed). She said if you have learned to use the mouse on your computer with your left hand then why can’t you cook with just your left hand.

Moving the mouse simply doesn't require the same manual dexterity needed to cook. That's a pretty 'naff' statement to make. Just to add, in reality the mouse isn't moving at all.

ElleMae

wsp77 said:

My assessor was able to test my eyesight over the phone. Crazy how Specsavers can’t do that. These people are hugely talented

Didn’t think anything could make me laugh today but that made me chuckle.

Rockie67

wsp77 said:

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

I had my phone assessment on the 1st march after waiting 18 months .She was really consideration when we were talking and it was more like a friendly chat rather than as n interrogation. There was even times when I couldn't complete a sentence and she helped me remember.
My award was Increased from standard mobility to enhanced mobility and standard care

ElleMae

Rockie67 said:

wsp77 said:

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

I had my phone assessment on the 1st march after waiting 18 months .She was really consideration when we were talking and it was more like a friendly chat rather than as n interrogation. There was even times when I couldn't complete a sentence and she helped me remember.
My award was Increased from standard mobility to enhanced mobility and standard care

That’s good to hear you had a positive experience. Politeness and friendliness cost nothing. My accessor was bordering on hostile.

poppy123456

Rockie67 said:

wsp77 said:

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

I had my phone assessment on the 1st march after waiting 18 months .She was really consideration when we were talking and it was more like a friendly chat rather than as n interrogation. There was even times when I couldn't complete a sentence and she helped me remember.
My award was Increased from standard mobility to enhanced mobility and standard care

Glad to hear your experience was positive too! I must admit I’ve never experienced anything other than politeness, helpful and honest assessors. This has been for the work capability assessment and PIP.

ElleMae

Although I was not impressed by my accessor I am impressed by the timeframe of my claim. I submitted my claim form on 21st February, got my phone assessment today and received a text at 2 pm to say the DWP has received the written report and would be in touch when a decision is made.

Rockie67

ElleMae said:

Rockie67 said:

wsp77 said:

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

I had my phone assessment on the 1st march after waiting 18 months .She was really consideration when we were talking and it was more like a friendly chat rather than as n interrogation. There was even times when I couldn't complete a sentence and she helped me remember.
My award was Increased from standard mobility to enhanced mobility and standard care

That’s good to hear you had a positive experience. Politeness and friendliness cost nothing. My accessor was bordering on hostile.I

rebel11

Rockie67 said:

ElleMae said:

Rockie67 said:

wsp77 said:

The phone assessment is nothing short of a joke. It is all designed to trip you up and find contradictions in your original form.

I had my phone assessment on the 1st march after waiting 18 months .She was really consideration when we were talking and it was more like a friendly chat rather than as n interrogation. There was even times when I couldn't complete a sentence and she helped me remember.
My award was Increased from standard mobility to enhanced mobility and standard care

That’s good to hear you had a positive experience. Politeness and friendliness cost nothing. My accessor was bordering on hostile.

There is no doubt there are good experienced Assessor's out there, who see the Claimant more then a 'means to an end'.