How to stop rent payments going to landlord

DollyDolly29

Hello I’ve had portal message this morning saying that rent will be paid to them from next month ,

ive explained to them that I’ve had troubles sorting it out with letting agents and landlord but they won’t listen ,

can I get this to stop? 

poppy123456

Has your landlord/agency requested the rent payments to be paid directly to them?

DollyDolly29

poppy123456 said:

Has your landlord/agency requested the rent payments to be paid directly to them?

I think so yes , a message said that due to arrears and eviction they’ve done this , 

does this mean I’ll be staying where I am?

poppy123456

Then because it’s due to arrears you may not be able to stop them paying your landlord directly.
It doesn’t mean the eviction will stop.