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hi thank you for the reply I rang them this morning and asked if there was a block on my account they said not that she could see I also am up to date with commitments and log in regularly they have put a message on my journal for a case manager to look into the problem but so far no reply.i have usually got a statement by now but maybe it’s because payment is on a Sunday this time? thanks
Hi,
I see this has been solved in another thread.
Just wanted to say that if your payment date is on a Sunday, it should be paid on the Friday before the weekend instead.
Thank you for your message
Take care
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