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Privacy setting problem

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chiarieds
chiarieds Community member Posts: 16,127 Disability Gamechanger
in Coffee lounge
My settings changed yesterday evening altho I'd changed nothing. My profile was set to private, but now it's not. Would you help to sort this please.
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Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Sorry to hear this @chiarieds have reported it and hopefully get it resolved asap :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • Adrian_Scope
    Adrian_Scope Posts: 11,099 Scope online community team
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    Hi @chiarieds - sorry to hear this.

    Can you tell me where you saw that your settings had changed or how you learned your profile was no longer private? Any additional information will help at this point!
    Community Manager
    Scope
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  • Adrian_Scope
    Adrian_Scope Posts: 11,099 Scope online community team
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    Hi again @chiarieds, I've just checked and your profile is still private, but I've spotted my profile now displays when I'm online (when this status used to be hidden), is this what you mean about yours?
    Community Manager
    Scope
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  • chiarieds
    chiarieds Community member Posts: 16,127 Disability Gamechanger
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    Hi @Adrian_Scope - I noticed last night that my profile shows that I'm online, where it didn't used to. I then clicked on my profile & normally it shows as 'private', but no longer seemed to do so. None of my settings had changed, or been changed by myself. Thank you for checking for me.
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  • Adrian_Scope
    Adrian_Scope Posts: 11,099 Scope online community team
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    Thanks @chiarieds, I've sent you a PM with some more questions, I hope that's alright.
    Community Manager
    Scope
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  • poppy123456
    poppy123456 Community member Posts: 55,097 Disability Gamechanger
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    I also have this same problem and i'm not happy about it. I've ticked the box saying not to show my online status and it never used to show me as online but now it does. Oddly it doesn't show anyone online when you click on an actual thread so there must be issues with it.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Adrian_Scope
    Adrian_Scope Posts: 11,099 Scope online community team
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    Good morning.
    I have passed this on to our provider who have said it is a known issue that they are working on. The ability to hide online status was only introduced when we last re-themed but I know it is an option many members enjoy, so we are trying to get it fixed as soon as possible. 
    Community Manager
    Scope
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