PSN to Login to Journal — Scope | Disability forum
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PSN to Login to Journal

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Sean4w
Sean4w Community member Posts: 21 Listener
Has anyone had trouble getting a new one? I called UC 4/8/23 to request a new one as I need to check my journal etc and it has been over a year since i had to log in, so this is now lost.

They gave me an appointment for the 8th, I had the telephone appointment, and then told me to wait 7 days for an email with a new code, and i still haven't had it, today is the 8th day since the appointment, did it take anyone a bit longer? maybe they were mistaken and its 10 days?

Hate talking to them on the phone but i may have to call back.

Cheers.


Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Hello @Sean4w

    It could be that they meant 7 working days? As there may not be anyone in on the weekend? 
    Hannah - She / Her

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  • Biblioklept
    Biblioklept Community member Posts: 4,682 Disability Gamechanger
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    I didn't realise they were still using PSNs. I've not needed one for a long long time and wouldn't have a clue where to find it.

    Did you check junk folder for emails? 
  • Sean4w
    Sean4w Community member Posts: 21 Listener
    edited August 2023
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    I didn't realise they were still using PSNs. I've not needed one for a long long time and wouldn't have a clue where to find it.

    Did you check junk folder for emails? 
    Yeah they told me that, no idea why i still have one or need one... yes i checked junk, i rang them and they put a note on my journal on my behalf.

    Hello @Sean4w

    It could be that they meant 7 working days? As there may not be anyone in on the weekend? 

    Maybe, but i feel like they should have said that, thats why i asked about 10 days instead, Anyway well see if they answer my journal, and send me it in email. 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,978 Disability Gamechanger
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    How is everything at the moment @Sean4w? It sounds like you have had a really frustrating experience. Hopefully, it is somewhat sorted now but please don't hesitate to update us and let us know if there's anything else we can do to help  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Sean4w
    Sean4w Community member Posts: 21 Listener
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    How is everything at the moment @Sean4w? It sounds like you have had a really frustrating experience. Hopefully, it is somewhat sorted now but please don't hesitate to update us and let us know if there's anything else we can do to help  :)

    Hi there L, I have rang them last week and they wrote on my journal on my behalf, and i waited another week after this, and the case worker has been given a deadline of tomorrow at 6pm, also they messaged them directly. Its very frustrating. I need to print out certain letters from my Journal for my PIP MR, i just hope it gets sorted in time.
  • Jimm_Scope
    Jimm_Scope Posts: 2,705 Scope online community team
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    Keep us updated @Sean4w, I really hope they've finally sorted it.
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
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    Opinions are my own, such as mashed potato being bad.
  • Sean4w
    Sean4w Community member Posts: 21 Listener
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    Keep us updated @Sean4w, I really hope they've finally sorted it.

    @Jimm_Scope, i have now had my PSN removed, and authenticator added instead, and i have access now, she did it over the phone, so no idea why i had to wait 3 weeks with numerous phonecalls. 
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    @Sean4w Sounds like it was a right hassle but glad it's sorted for you! :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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