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ESA payment has not been received.

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Craig_JP
Craig_JP Community member Posts: 1 Listener
Hello, new to this website but i feel a bit worried.
For quite some time I always got paid every 2 weeks on Tuesday however today there was no payment gone in today. (I always receive it by the time I wake up)

Not sure if listing phone numbers is allowed but i have tried ringing their number ending in 0310 however when i press option 4 an automated person speaks but they keep bugging out (like repeating themselves) then the phone hangs up.
I have tried ringing on my mobile and house phone.

I have no idea what else to try.

Thanks,

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,208 Disability Gamechanger
    edited August 2023
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    It will depend on which ESA you’re claiming. If it’s Income Related then the number to ring will be.

    Telephone: 0800 169 0310  
    Textphone: 0800 169 0314  
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet 
    Welsh language: 0800 169 0207

    Monday to Friday, 8am to 5pm 

    All DWP phone numbers start with 0800 and not 0310. https://www.gov.uk/contact-jobcentre-plus/existing-benefit-claims

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Jimm_Scope
    Jimm_Scope Posts: 3,654 Disability Gamechanger
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    hi @Craig_JP, welcome to the forum!

    How are things? Still no payment?

    Did you try calling them again? If the ESA lines are anything like the PIP wait times I know it's a really frustrating to go through.
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

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