UC appointment - work coach hasn't phoned. — Scope | Disability forum
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UC appointment - work coach hasn't phoned.

IntoTheFire1 Community member Posts: 21 Listener
I was due to have an appointment with my work coach today, and they didn't phone. 

I suffer with agoraphobia/anxiety and waiting for a call that didn't happen is making me feel really anxious. Can they sanction me even if it's their fault I missed an appointment?


  • poppy123456
    poppy123456 Community member Posts: 49,556 Disability Gamechanger
    Are you sure they have the correct phone number for you? Put a message on your journal to tell them that you didn't receive the expected phone call appointment today, just to cover yourself.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • IntoTheFire1
    IntoTheFire1 Community member Posts: 21 Listener
    Yeah, they should do, I haven't changed my number since my claim. But I will definitely send a journal message to let them know. 
  • IntoTheFire1
    IntoTheFire1 Community member Posts: 21 Listener
    Update - the work coach said that the appointment was supposed to be face to face, even though it says in extra information that this would be done by telephone. 

    They're going to rebook it another time for phone call. 
  • Jimm_Scope
    Jimm_Scope Posts: 1,481 Scope online community team
    Glad you got it sorted, in future maybe a need to double check these things beforehand so hopefully there's less misunderstanding?
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

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