Pip didn't get full amount

Scottyrko

Hi so I usually get my pip every 4 Thursday 

I usually get £272.40 however I woke up this morning to only £181.60 payment in my account why this

Really don't want to try call pip tbh there a nightmare and causes too much stress

noman

Only pip can give you an explanation?

poppy123456

Are you waiting for a PIP review decision? If so then my only thoughts are that a decision may have been made. However, i agree with noman above, only PIP can tell you what's happened so i'm afraid you will need to contact them. Or if it's a review then you can wait for the decision letter.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
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Monday to Friday, 9am to 5pm

Scottyrko

my pip claim isnt up until 2025 however could it be due to me living in scotland could i be moving to the new adult disability payment 

poppy123456

I’m afraid you will need to ring them. 

BrettW

As everyone has said above only people who can really give you an answer as to why your payment is reduced from normal is PIP themselves.

Whenever I've rang the helpline I've always found them to be extremely polite and helpful and not a stressful experience at all.

If you really want an answer to your question you are going to have to make the effort to ring them unfortunately

Jimm_Scope

The wait time in the queue can be quite frustrating but once through that I've found them to be quite quick in dealing with any queries I have. And as has been said by many already, only PIP can really answer this for you.

Hope you get your answer, we're here if you've any other issues!

Scottyrko

So tried to call pip at 430 was on hold for an hour then bang hits 530 and they say there is a problem with the phone line and then it cuts off 

poppy123456

Phone lines for PIP close at 5pm and at that time calls are automatically cut off. I’m surprised it was as late as 5.30.

Best time to ring if you can is 9am when they open. 

gregory56

Did you ever find out why I have had the same happen today 

poppy123456

gregory56 said:

Did you ever find out why I have had the same happen today 

Have you rang PIP to ask? They are the only ones that can tell you what’s happened.