Pip didn't get full amount

Scottyrko
Scottyrko Community member Posts: 10 Listener
Hi so I usually get my pip every 4 Thursday 

I usually get £272.40 however I woke up this morning to only £181.60 payment in my account why this

Really don't want to try call pip tbh there a nightmare and causes too much stress

Comments

  • noman
    noman Community member Posts: 959 Pioneering
    Only pip can give you an explanation?
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Are you waiting for a PIP review decision? If so then my only thoughts are that a decision may have been made. However, i agree with noman above, only PIP can tell you what's happened so i'm afraid you will need to contact them. Or if it's a review then you can wait for the decision letter.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

  • Scottyrko
    Scottyrko Community member Posts: 10 Listener
    my pip claim isnt up until 2025 however could it be due to me living in scotland could i be moving to the new adult disability payment 
  • TheManFromLondon
    TheManFromLondon Community member Posts: 323 Empowering
    Please, I beg you, call PIP, how anyone speculating can be of any use? You have to call them to find out what is happening.
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    I’m afraid you will need to ring them. 
  • BrettW
    BrettW Community member Posts: 697 Empowering
    edited October 2023
    As everyone has said above only people who can really give you an answer as to why your payment is reduced from normal is PIP themselves.

    Whenever I've rang the helpline I've always found them to be extremely polite and helpful and not a stressful experience at all.

    If you really want an answer to your question you are going to have to make the effort to ring them unfortunately
  • Jimm_Scope
    Jimm_Scope Posts: 4,298 Online Community Specialist
    The wait time in the queue can be quite frustrating but once through that I've found them to be quite quick in dealing with any queries I have. And as has been said by many already, only PIP can really answer this for you.

    Hope you get your answer, we're here if you've any other issues!
  • Scottyrko
    Scottyrko Community member Posts: 10 Listener
    So tried to call pip at 430 was on hold for an hour then bang hits 530 and they say there is a problem with the phone line and then it cuts off 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Phone lines for PIP close at 5pm and at that time calls are automatically cut off. I’m surprised it was as late as 5.30.

    Best time to ring if you can is 9am when they open. 

  • gregory56
    gregory56 Community member Posts: 2 Contributor
    Did you ever find out why I have had the same happen today 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    gregory56 said:
    Did you ever find out why I have had the same happen today 
    Have you rang PIP to ask? They are the only ones that can tell you what’s happened.